Remote Customer Service Representative (Seasonal)

Graham Personnel Services

Greensboro, NC...

Here at Graham Personnel Services, we believe in Matching Great People With Great Companies. We?re Hiring Fun, Energetic individuals for a seasonal Customer Service Representative role. Be ready to build customer relationships and increase customer loyalty for a Retail Apparel Company. You will be utilizing various channels, systems and browsers in a professional manner interacting with your team and customers on a daily basis.

Responsibilities: ? Assist customers with navigating and placing orders on the websites ? Respond to a variety of incoming contacts including products, sales/promotions, orders and returns ? Use appropriate telephone etiquette and interpersonal skills ? Research inquiries and de-escalate customer?s concerns ? Listen to customers to understand their needs; utilize knowledge and tools to appropriately respond to their needs ? Respond to a variety of incoming contacts including products, sales/promotions, orders and returns ? Use effective decision-making, problem solving and communication skills ? Confidently interact with customers and other internal departments in a clear, concise, courteous and professional manner

Pay Rate: $16.50/hr

MUST LIVE WITHIN 3 HOURS OF HIGH POINT, NC

Available Shifts:
1st Shift: 8 AM- 4:30 PM

1st Shift: 9 AM- 5:30 PM

Mid-Shift: 10 AM- 6:30 PM

Second Shift: 11:30 AM- 8 PM

Job Requirements: ? High school diploma or GED required ? Previous retail experience is a plus ? Internet savvy, with the ability to navigate through multiple browsers and various search engines ? Ability to work in a fast paced environment under the direction of a Team Manager ? Excellent verbal and written business communication skills ? Professional, flexible, positive team player ? Ability and willingness to learn new skills and technologies ? Passion for providing great service to customers ? Must be able to work weekends, evenings and holidays

Benefits:
? Dental
? Vision
? Medical

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