Intake Specialist - Remote
Posted 2025-03-14
Remote, USA
Full-time
Immediate Start
Employer Industry: Workplace Behavioral Health
- Why consider this job opportunity...
- Immediate Medical, dental, and vision insurance
- Paid time off
- 401(k) retirement program with company match
- Flexible Spending Accounts (FSA)
- Company-paid Life and Disability insurance programs
- Opportunity to make a difference in the lives of clients and their communities
- What to Expect (Job Responsibilities):
- Answer initial calls from clients seeking EAP services and assess their needs
- Complete EAP Intake Forms in the EAP Expert database system
- Screen for safety issues, domestic violence, and other high-risk considerations, connecting clients to on-call counselors when necessary
- Connect clients to affiliate providers or EAP clinical staff for services
- Provide general information and referrals related to legal, financial, and work-life challenges
- What is Required (Qualifications):
- Excellent IT applications and database skills
- Outstanding interpersonal, communication, organizational, and problem-solving skills
- Professional call center or scheduling experience is a plus
- Must have a reliable internet connection with a minimum download speed of 50 Mbps and 10 Mbps upload speed
- Strong commitment to customer service
- How to Stand Out (Preferred Qualifications):
- Experience with Microsoft Outlook and Office programs
#WorkplaceBehavioralHealth #CustomerService #MentalHealthSupport #RemoteWork #CareerOpportunity
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