Remote Email/Call Support Assistant (Entry Level)

Modern Loft Inc. is a forward-thinking company dedicated to providing innovative solutions in home and lifestyle products. We pride ourselves on our commitment to quality, customer satisfaction, and creating an inspiring work environment. Our team is composed of passionate individuals who strive to make a difference in the lives of our customers through exceptional service and cutting-edge... products.

Job Overview:

We are seeking a motivated and detail-oriented Remote Email/Call Support Assistant to join our customer support team. This entry-level position is ideal for individuals looking to kickstart their career in customer service while working from the comfort of their home.

Responsibilities:

• Respond promptly and professionally to customer inquiries via email and phone.

• Assist customers with product information, order status, and troubleshooting issues.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with team members to resolve complex customer issues.

• Provide feedback on common customer queries to improve service processes.

• Stay updated on product knowledge and company policies to provide accurate information.

Requirements:

• High school diploma or equivalent; some college experience preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Basic computer skills and familiarity with customer support software (e.g., CRM tools).

• Ability to work independently and manage time effectively.

• Previous experience in customer service is a plus but not required.

Benefits:

• Competitive salary with performance-based incentives.

• Flexible work hours and the opportunity to work from home.

• Comprehensive training and support to help you succeed.

• Opportunities for professional development and career growth.

• A supportive and inclusive company culture that values diversity.

• Employee discounts on products and services.

Join Modern Loft Inc. and be part of a team that values innovation and customer satisfaction!

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