Live Chat Associate - Remote Work

? *Job Title: Live Chat Associate - Remote Work**? *Company:** Expeditors International of Washington? *Location:** Austin, Texas, US...? *Job Type:** Part-Time? *Seniority Level:** Entry Level? *Years of Experience:** 0? *About Us:**At Expeditors International of Washington, we are committed to providing superior logistics and freight forwarding services while staying dedicated to environmental responsibility and sustainable practices. Join our team to contribute to our mission of excellence and support our clients with innovative supply chain solutions.? *Job Overview:**We are seeking a motivated **Live Chat Associate** to join our remote team. This part-time position is perfect for independent and dedicated individuals who are eager to develop their communication skills and contribute to a customer-centric environment. As a Live Chat Associate, you will be the first point of contact for our clients, assisting them with inquiries, providing information about our services, and ensuring an exceptional customer experience.? *Key Responsibilities:**
• Respond promptly to customer inquiries via live chat, ensuring all interactions are friendly, professional, and constructive.
• Provide accurate information regarding shipping services, tracking, import/export regulations, and other operational queries.
• Assist customers in resolving issues efficiently, utilizing negotiation skills to ensure satisfaction while adhering to company policies.
• Document customer interactions and feedback accurately in our CRM system for follow-up and future reference.
• Work collaboratively with team members, sharing insights and contributing to team goals to maintain a high standard of service.
• Identify opportunities for process improvements and suggest innovative solutions to enhance customer experience.
• Stay informed about company services, policies, and industry trends to provide up-to-date information to clients.
• Participate in training sessions and team meetings to enhance personal and team performance.
? *Requirements:**
• High school diploma or equivalent required; relevant experience is a plus but not necessary for entry-level candidates.
• Strong written communication skills, with a focus on clarity and professionalism in chat interactions.
• Independent and dedicated work ethic, demonstrating reliability and a commitment to quality service.
• Excellent problem-solving skills with a keen ability to think critically and innovate in challenging situations.
• Proficiency in computer systems and software, with the ability to learn new programs quickly.
• Comfortable working in a remote setting, maintaining accountability and productivity without direct supervision.
• Ability to multitask effectively in a fast-paced environment, managing several customer inquiries simultaneously.
• Flexibility in working hours to meet the needs of our clients across various time zones.
? *Preferred Skills:**
• Previous customer service experience is desirable but not essential.
• Familiarity with logistics or freight forwarding industries is an advantage.
? *Benefits:**
• Vision insurance
• Retirement plan
• Life insurance
? *Working Environment:**Expeditors is committed to maintaining an environmentally responsible and sustainable working environment. We advocate for practices that minimize environmental impact and promote social responsibility within our business operations.? *Application Deadline:**Please submit your application by **September 29, 2024**.? *Equal Opportunity Statement:**Expeditors International of Washington is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, gender, disability, age, or any other protected status.

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