Customer Support Executive – Entry Level – Albuquerque

Job Summary

We are seeking an entry-level Customer Support Executive to join our dynamic team in Albuquerque. This is a full-time position, offering an attractive hourly wage and comprehensive benefits, including health, dental, paid training, and paid vacations. You will be working with one of the foremost customer service providers in the US, committed to delivering exceptional support to our clients.

Job Description

As a Customer Support Executive, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and providing information about our services. Your goal will be to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

– Respond promptly to customer inquiries via phone, email, or chat.

– Resolve customer complaints efficiently and effectively.

– Maintain a detailed record of customer interactions and transactions.

– Provide accurate, valid, and complete information by using the right methods/tools.

– Follow communication procedures, guidelines, and policies.

– Identify and assess customers’ needs to achieve satisfaction.

Requirements

– Strong phone contact handling skills and active listening.

– Familiarity with CRM systems and practices.

– Excellent communication and presentation skills.

– Ability to multi-task, prioritize, and manage time effectively.

– Customer orientation and ability to adapt/respond to different types of characters.

Educational Qualifications

– High School Diploma or equivalent.

– Additional qualifications in customer service will be a plus.

Experience

– Previous customer support experience is advantageous but not necessary. Full training will be provided.

Benefits

– Competitive hourly wage.

– Health and dental insurance.

– Paid training and development programs.

– Generous paid vacation and personal leave.

Company Overview

Our company is a leader in the customer service industry, providing top-notch support solutions to a wide array of clients across the United States. We pride ourselves on our commitment to customer satisfaction and our innovative service techniques. Join our team and become part of a company that values growth, excellence, and teamwork.

To apply, please submit your resume and cover letter. We look forward to hearing from you!

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