Live Chat Support
Posted 2025-03-15Company Overview
DRolls Associates is a forward-thinking organization committed to driving innovation and excellence in our industry. We are seeking a dedicated Live Chat Support professional to join our team in the United States, who will play a crucial role in providing exceptional customer service and support...
Job Description
As a Live Chat Support professional, you will be responsible for engaging with customers through live chat to provide timely and accurate responses to their inquiries. You will work closely with various departments to ensure customer satisfaction and support the overall customer service strategy.
Responsibilities
? Engage with customers through live chat to provide timely and accurate responses to inquiries.
? Resolve customer issues and escalate complex cases to the appropriate department.
? Maintain a high level of professionalism and empathy in all customer interactions.
? Collaborate with team members to ensure consistent and high-quality customer service.
? Keep up-to-date with product knowledge and company policies to provide accurate information to customers.
Qualifications
? 0-5 years of experience in customer service or a related field.
? Strong written communication skills.
? Ability to multitask and manage time effectively.
? Proficient in using live chat software and other customer service tools.
? Excellent problem-solving skills and attention to detail.
? Ability to work independently and as part of a team
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