Customer Support Representative - Remote (UT Only)
Posted 2025-03-15Description:
? Join Gabb Wireless to provide world-class customer support for safe tech products.
? Support customer inquiries about account management, device troubleshooting, billing, etc.
? Answer incoming calls and provide high-quality support to our customers.
? Take ownership of customer issues and follow problems through to resolution.
? Work closely with supervisors to ensure customer satisfaction and productivity.
? Continually learn about products and services to enhance knowledge.
Requirements: ? 1+ years of experience in a customer support role, preferably for a technology product or service ? Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts) ? Exceptional communication skills and the ability to react quickly when speaking with customers ? Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately ? Enthusiastic and can-do attitude that... radiates positivity and dedication to each customer ? Previous experience with Calabrio, Gladly, Dialpad, or other call center software preferred
Benefits:
? Hourly rate: $16 per hour
? Quarterly performance-based bonus potential
? Fully remote after training
? Company provided laptop and equipment
? Eligible for medical, dental, and vision insurance benefits
? We offer a 401(k) retirement savings plan
? Generous Paid Time Off and Unpaid Time Off
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