Outbound Call Center Representative

Description:
? Starting hourly rate $15.00, with unlimited monthly commission potential.
? 10 days of required paid training (Monday-Friday, 8AM-4:30PM)
? Call center hours of operation are Monday-Sunday 7AM ? 9PM, actual shift will be determined at time of hire.
? Competitive benefits, PTO, tuition reimbursement, and more!
? Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
? Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
? Present a positive, professional, and high energy approach to clients, health plan members, and team members.
? Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
? Adjust... reschedule, and cancel appointments with both members and contracted providers, as requested.
? Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
? Report member complaints and escalations immediately to Member Engagement Managers.
? Participate in peer side-by-side coaching as needed.
? Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

Requirements: ? A High School Diploma or equivalent is preferred. ? 1+ year call center experience OR 2+ years general work experience required. ? Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred. ? A desire to work in an efficient, results-oriented outbound call center environment. ? Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy. ? Good communication skills, friendly and conversational. ? Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times. ? Strong computer skills and the ability to use multiple systems at the same time, while making calls.

Benefits:
? Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
? Bi-weekly pay with monthly commission bonus potential
? 401K, employee stock purchase program and tuition reimbursement
? Employee discount programs

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