Online Chat Support Officer

? *Job Title: Online Chat Support Officer**
? *Company: Oracle**
? *Location: Jacksonville, Florida, US...
? *Job Type: Full-time**
? *Seniority: Associate Level**
? *Years of Experience: 4**
? *Job Description:**

Oracle is seeking a dynamic and motivated Online Chat Support Officer to join our dedicated team in Jacksonville, Florida. In this role, you will play a crucial part in delivering exceptional customer service through our online chat platform, ensuring our clients receive timely and accurate support. As a representative of Oracle, the Online Chat Support Officer will embody our commitment to excellence and customer satisfaction. ? *Key Responsibilities:**

• **Customer Interaction:** Serve as the primary point of contact for customers through online chat, addressing inquiries regarding our products and services with clarity and professionalism.

• **Problem Resolution:** Assess and troubleshoot customer issues quickly and efficiently, employing strong problem-solving skills to find resolutions while maintaining customer satisfaction.

• **Knowledge Base Management:** Maintain up-to-date knowledge of Oracle products, services, and policies to provide accurate information to customers and ensure they receive the best solutions tailored to their needs.

• **Collaboration:** Work closely with cross-functional teams, including technical support and sales, to ensure seamless communication and resolution of complex issues.

• **Feedback Loop:** Gather customer feedback and communicate common concerns and suggestions to management for continuous improvement of support services and customer experience.

• **Documentation:** Accurately log all customer interactions and maintain records in the customer relationship management (CRM) system to ensure information is easily accessible for future reference.

• **Training & Development:** Engage in ongoing training sessions to enhance product knowledge and skills, and support the team by sharing valuable insights and best practices.

• **Performance Metrics:** Meet or exceed defined performance metrics such as response time, resolution time, and customer satisfaction scores, demonstrating your commitment to excellence.
? *Qualifications:**

• Minimum of **4 years of experience** in a customer support role, preferably in a technical environment or SaaS industry.

• **Education:** Bachelor?s degree in a related field or equivalent practical experience.

• **Technical Skills:** Proficiency in using chat support tools and customer service software. Familiarity with Oracle products is a plus.

• **Personality Traits:** Energetic, resilient, and able to maintain a positive attitude in stressful situations.

• **Soft Skills:** Exceptional problem-solving skills and adaptability to changing priorities and customer needs.

• **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey complex information in an easy-to-understand manner.

• **Team Player:** Ability to work collaboratively in a fast-paced, multicultural environment, demonstrating flexibility and openness to new ideas and approaches.
? *Benefits:**

• **Free Accommodation:** We offer complimentary accommodation to facilitate your transition to our Jacksonville office.

• **Relocation Allowance:** A relocation allowance will be provided to eligible candidates.

• **Profit Sharing:** Join a company that recognizes and rewards your contributions through a profit-sharing program.
? *Working Environment:**At Oracle, we promote an inclusive and collaborative culture that transcends borders. Our teams work together to solve challenges and drive innovation on a global scale. You will thrive in a vibrant and supportive environment that values teamwork and empowers you to contribute meaningfully to our mission.? *Application Deadline:**Please submit your application by **November 6, 2024**.? *Equal Opportunity Statement:**Oracle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We encourage applicants from all backgrounds to apply.

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