System Support Specialist

Description:
? Working on the CyPrESS contract, you will work with Project Managers, IT Security Leads, Network Engineers, and Information Assurance Professionals to develop and implement cybersecurity standards and procedures.
? You?ll support analysis, design, and development of security features for key systems and support the integration and implementation of cybersecurity solutions for enterprise systems across NASA.
? You?ll implement security measures to resolve vulnerability?s, mitigated risks and recommend security changes to assets as needed.
? This position will require individuals who can occasionally support after hours work.
? Perform start of Business checks including checking Enterprise Service Desks tickets that have been escalated to the queue.
? Making sure there are no connectivity/availability issues in the application each morning.
? Check Environment (Prod/Training/Development/Staging) to make sure each environment can be logged into.
? Check the LDAP Sync... status to make sure accounts were added or removed as normal.
? Check each data feed in each environment to make sure that each feed ran correctly, if not, an email is sent to the team.
? Delete Prod hardware records that have been set to Delete Record.
? Review tickets that come in during the day and work. Escalate tickets to Tier 3 and the appropriate team member if they cannot be worked at Tier 2.
? Complete monthly reports for ESD Tickets/Service Request.
? Work closely with users through Teams on tickets or service requests that they may have submitted.
? Generate draft meeting agendas and forward to team to verify or add items as needed.
? Host Outreach meeting.
? Upload all presentations to appropriate websites.
? Update the website to reflect the current information from the meetings.
? Documentation of operation guides, user manuals, training documentation and more.
? Perform testing for developers for updates that are being promoted to the system.

Requirements: ? 2 - 8 years of IT experience and experience in troubleshooting applications, providing basic Tier 1 Support to End Users, ability to escalate tickets. ? General understanding of the NIST SP documents, e.g., NIST SP 800-53 and the NIST Risk Management Framework (RMF); knowledge of working in a SharePoint website. ? Thorough understanding of ServiceNow ticketing systems, being able to assign tickets, and ability to prioritize incidents. ? Ability to effectively communicate with customers and have excellent communication skills, patience, superior customer service, ability to articulate issues in a way that customers understand them. ? Computer Science or Information Technology bachelor?s degree ? OPM Tier 2 or higher LOC, must be a US citizen and be able to achieve a public trust. ? Excellent Communication skills ? Ability to work with upper management and interface with the customer.

Benefits:
? competitive compensation
? Health and Wellness programs
? Income Protection
? Paid Leave
? Retirement

Apply Job!

For more such jobs please click here!