Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)

Desktop Support Analyst - 3rd Shift/Night Shift - 10PM-6AM - 100% Remote

Duration: Long Term Contract

Here's What You'll Do:
? Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
? Provide remote support over the phone using remote desktop tools.
? Assist employees with installation, configuration, and troubleshooting of computer hardware laptops, desktops, peripherals, printers, mobile devices.
? Install and support desktop software for corporate laptops.
? Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
? Document and resolve all tickets in a timely manner, adhering to established SLAs.
? Interact with vendor support to resolve technical problems with hardware and/or software.
? Create and maintain internal IT knowledge base articles to document procedures.
? Create end user documentation ("How To... "FAQ").

Requirements: ? Experience with Active Directory, Intune, Exchange, and basic network troubleshooting ? Excellent customer service, attention to detail, communication and documentation skills. ? Must be a team player and willing to work "outside the box" to get things done as needed. ? Experience working in an IT Service Desk environment. ? Experience configuring and troubleshooting Windows & Mac laptop. ? Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. ? Microsoft Teams, Apple MacBook.

Best Regards,

Vishal

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