Telephone or Live Chat Support
Posted 2025-03-14About the position
The Live Chat / Tele Chat Support Specialist at One Mind & Body serves as the first point of contact for clients seeking mental health support services. This role is crucial in ensuring a positive client experience through effective communication and problem-solving, while also providing personalized support to enhance customer satisfaction.
Responsibilities
? Respond to chat and tele chat inquiries promptly and professionally
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? Build and maintain positive client relationships with personalized support
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? Troubleshoot technical issues to ensure a seamless experience
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? Provide accurate information about services, pricing, and policies
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? Collaborate with the team to enhance the customer experience
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? Follow up with clients to ensure their needs are met
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? Maintain proper documentation of interactions
Requirements
? 1 year of customer support experience, preferably in live chat or tele chat
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? Excellent verbal and written communication skills
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? Strong problem-solving abilities
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? Comfortable with technology and troubleshooting
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? Ability to prioritize in a fast-paced environment
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? Positive attitude and passion for helping others
Nice-to-haves
Benefits
? Dental insurance
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? Health insurance
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? Vision insurance
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? Paid time off
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