Remote -Technology Technical Support Representative

Teleperformance is seeking a dedicated and tech-savvy Remote Technology Technical Support Representative to join our dynamic team. In this role, you will provide top-tier support to customers, assisting them with technical issues related to technology products and services. You will use your problem-solving skills and expertise to help customers troubleshoot and resolve their technical challenges, all from the comfort of your home.

Key Responsibilities: ? Provide high-quality customer support through various channels, including phone, email, and chat. ? Troubleshoot and resolve technical issues related to hardware, software, and connectivity. ? Assist customers in navigating technology products, ensuring they are set up and configured correctly. ? Offer clear, concise, and accurate guidance to customers with varying levels of technical knowledge. ? Escalate unresolved issues to appropriate departments or supervisors. ? Maintain detailed records of customer interactions and technical resolutions.

Qualifications: ? Strong technical knowledge and problem-solving skills. ? Excellent communication and interpersonal skills. ? Prior experience in a customer service or technical support role is a plus. ? Ability to work independently and manage time effectively. ? Familiarity with remote work tools and technology platforms. ? High-speed internet and a quiet home office environment.

Why Teleperformance?
? Work from home flexibility.
? Comprehensive training and continuous development opportunities.
? Competitive compensation and benefits package.
? Supportive team environment and company culture.

If you're passionate about technology and helping people, this is the role for you. Apply today to join the Teleperformance family!

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