Web Chat Associate
Posted 2025-03-14Job Description:
Fluor, a leading engineering, procurement, fabrication, construction, and maintenance company, is seeking a part-time Web Chat Associate to join our team in Los Angeles, California. This entry-level position is perfect for individuals who are adaptable, passionate, and eager to learn...
- Responsibilities:
- Provide exceptional customer service via web chat to assist customers with inquiries, orders, and issue resolution
- Utilize emotional intelligence to understand and address customer concerns effectively
- Project manage customer interactions to ensure timely and accurate responses
- Collaborate with cross-functional teams to address customer needs and provide solutions
- Maintain a high level of professionalism and integrity in all interactions with customers and team members
- Requirements:
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Proficiency in using web chat software and other customer service tools
- Adaptable and able to thrive in a fast-paced environment
- Passion for delivering excellent customer service
- Emotional intelligence and ability to empathize with customers
- Basic project management skills
- High school diploma or equivalent
- Benefits:
- Retirement plan
- Employee discounts
- Parental leave
- Opportunities for career growth and advancement
Working Environment:
At Fluor, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is constantly striving to push boundaries and deliver world-class solutions to our clients.
Deadline to apply: July 13, 2024
Equal Opportunity Statement:
Fluor is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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