Senior Manager, Accounts Receivable, Credit and Collections

Posted 2025-03-14
Remote, USA Full-time Immediate Start

Description:
? Lead the AR, Credit and Collections activities, including billing, cash collections, portfolio management, credit management, accuracy of collections processes including
? Evolving our collections strategy with appropriate reminders, collections and deactivations or work stoppage
? Upleveling our AR and collections teams through hands-on development and coaching
? Designing and implementing effective reporting and forecasting models
? Build relationships with customers and partners
? Monitoring collections and refund targets and providing appropriate reporting to internal stakeholders.
? Prepare and review financial reconciliations schedules and maintain the allowance for bad debt balance while improving processes and cutting the time to close.
? Asses, and if necessary, implement additional operational and SOX controls
? Reinforcing a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership.
? Perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas.
? Evolve and mature billing and cash applications processes with automation.
? Establish quarterly aging, cash and DSO goals and monitor forecast vs. plan
? Create and implement KPIs and other indicators to assess team performance.
? Ensure compliance with appropriate credit policy and regulatory requirements
? Lead the AR, Credit & Collections Team to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements
? Ability to think strategically, act operationally, manage risk and align future direction with priorities.
? Combines the ability to ?get into the weeds? and develop best-in-class strategies for the organization.

Requirements: ? 8+ years of experience in Credit and Collections ? 5+ years of progressive management and leadership experience ? Experience in the tech and SaaS experience (highly preferred) ? Prior experience managing staff in multiple locations (preferred) ? Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results ? Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint ? Executive presence, excellent interpersonal and communication skills (both verbal and written), with the ability to clearly communicate and present to senior management ? Bachelor's Degree or equivalent work experience

Benefits:
? Amazing Benefits
? Making Social Impact
? Fostering Diversity, Equity, Inclusion and Belonging at Okta

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