Remote Live Chat Agent at Sullivan Solutions LLC

About Sullivan Solutions LLC:Sullivan Solutions LLC is a forward-thinking company that provides innovative business solutions to clients worldwide. We specialize in helping businesses streamline their processes, enhance customer experiences, and grow in competitive markets. With a focus on customer satisfaction, quality service, and technology-driven solutions, we have built a reputation for... excellence. Our remote team is composed of skilled professionals who thrive in a collaborative and supportive environment, working to deliver the best outcomes for our clients.Job Overview:We are looking for a proactive and customer-focused Remote Live Chat Agent to join our team. The primary responsibility of this role is to provide real-time assistance to customers via live chat. You will engage with customers, resolve inquiries, and ensure an excellent online service experience. Strong communication skills, the ability to multitask, and a customer-first mindset are essential in this position.Key Responsibilities:
• Respond to customer inquiries and provide support through live chat in a timely and professional manner.
• Identify customer needs, offer solutions, and assist with troubleshooting issues.
• Provide accurate information about products, services, and policies.
• Handle multiple chat sessions simultaneously while maintaining a high level of service.
• Escalate complex issues to the appropriate department for further assistance when necessary.
• Maintain a high standard of customer satisfaction and contribute to the company's reputation for excellent service.
• Keep detailed and accurate records of customer interactions and transactions.
• Work closely with other team members to resolve customer issues and improve service delivery.
Qualifications:
• Prior experience in customer service, preferably in a live chat or online support environment.
• Strong typing and multitasking skills.
• Excellent written communication skills with attention to detail and grammar.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency with live chat software and familiarity with CRM tools.
• A customer-first attitude with problem-solving capabilities.
• Ability to work independently in a remote environment while staying productive and efficient.
Preferred Skills:
• Experience working in e-commerce, technology, or related fields.
• Knowledge of troubleshooting common technical issues.
• Bilingual or multilingual communication skills are an advantage.
Work Hours:Flexible, with availability required during peak customer service hours [specify timezone].Available shifts and compensation: We have available shifts all days of the week. Compensation is $40.00 - $80.00/hour.About Sullivan Solutions LLC: Sullivan Solutions LLC is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://www.sullivansolutions.com/.By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.Powered by Homebase. Free employee scheduling, time clock and hiring toolsApply Job!Apply to this Job

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