Customer Service Insurance

About the position

The Insurance Customer Service Representative role at USAA is designed for individuals who are passionate about serving the military community and their families. This position involves providing exceptional customer service, sales, and retention activities for USAA's Property & Casualty personal line products. The role includes a comprehensive training program, licensing support, and opportunities for career growth within a supportive environment.

Responsibilities
? Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
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? Assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
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? Identify, evaluate and understand member needs to provide complete and accurate advice and solutions for insurance products and services.
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? Provide detailed issue diagnosis while minimizing member transfers, escalations, and call backs.
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? Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining engaging member interactions across multiple channels.
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? Maintain required Property & Casualty license and state registrations.
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? Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements
? High School Diploma or GED equivalent.
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? Ability to provide exceptional customer service by communicating clearly and professionally by phone and email.
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? Ability to prioritize and multi-task while navigating through multiple business applications.
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? Knowledge and understanding of insurance regulatory and compliance requirements.
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? Acquire Property & Casualty licenses and state registrations within 90 days of hire.

Nice-to-haves
? 1 year of customer contact experience in a needs-based sales environment.
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? 6 months experience frequently communicating with customers by phone, e-mail, and/or face to face.
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? US military experience through military service or as a military spouse/domestic partner.

Benefits
? Comprehensive medical, dental and vision plans
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? 401(k)
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? Pension
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? Life insurance
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? Parental benefits
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? Adoption assistance
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? Paid time off program with paid holidays plus 16 paid volunteer hours
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? Various wellness programs
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? Career path planning and continuing education assistance.

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