Financial Crimes Investigator

Job Description:

We are seeking a highly skilled Fraud Investigation Analyst to join our team at MyBambu. In this role, you will play a crucial part in mitigating potential financial risks and ensuring compliance with regulatory requirements. Your primary focus will be on researching and resolving disputes, with a strong emphasis on daily monitoring and tracking cases in accordance with Reg E, Visa, and NACHA guidelines.

The ideal candidate will possess substantial knowledge of Regulation E Policy, Visa Rules, Risk Management, Chargeback Rights, and NACHA criteria. They will also be proficient in using Microsoft Office Suite, including Word, Excel, and PowerPoint. Strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities, are essential for success in this position.

Responsibilities: ? Investigate and analyze reported cases of unauthorized transactions. ? Review transaction records, account activity, and other relevant information to identify potentially fraudulent activity. ? Collaborate with other departments, law enforcement, and external entities to gather additional information. ? Ensure compliance with Regulation E, Visa, and NACHA guidelines while staying updated on changes to the regulations and industry best practices. ? Manage and document fraud cases, maintaining detailed records of investigations and actions taken. ? Provide training and educational materials to internal staff and customers on fraud prevention best practices and security measures. ? Prepare and submit reports to management detailing fraud trends, patterns, and the effectiveness of implemented controls. ? Maintain accurate and comprehensive documentation for regulatory purposes. ? Provide support to customers who have been victims of fraud, guiding them through the resolution process and ensuring a positive customer experience. ? Utilize fraud detection tools, software, and technologies to enhance the efficiency and effectiveness of fraud investigations.

Requirements: ? Professional Experience: Two or more years of professional experience in Financial Claims Department and Financial Crimes. ? Regulatory Knowledge: Substantive knowledge of Regulation E Policy, Visa Rules, Risk Management, Chargeback Rights, and NACHA criteria. ? Software Proficiency: Competent in using the Microsoft Office Suite, including Word, Excel, and PowerPoint.

About MyBambu:
At MyBambu, we prioritize fostering financial literacy and access for individuals who have been previously left behind. Our company culture is built on empowerment, encouraging our team to embark on defining work in their careers. We value a strong work ethic but also encourage a positive and enjoyable work environment.

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