Digital Banking Analyst

About the position

The Digital Banking Analyst at Seacoast National Bank is responsible for enhancing the digital banking experience for both retail and small business customers. This role focuses on implementing digital banking solutions, managing transformation initiatives, and ensuring that customer needs are met through innovative product offerings. The analyst will collaborate with various departments to optimize operational processes and support the digital roadmap set by senior leadership.

Responsibilities
? Support the execution of digital strategy across business segments to optimize digital experience and adoption.
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? Research the latest Retail trends in the industry and build a strategy to position Seacoast in the next generation banking space.
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? Participate in and make effective recommendations for the development, roll-out, or promotion of new and existing digital banking capabilities.
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? Prioritize Commercial digital product requirements and operational tasks to ensure audit, regulatory, and security controls are met.
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? Support the research and implementation of competitive products that deliver value for customers and efficiency for the company.
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? Develop and update documentation of current state environment and upcoming enhancements.
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? Partner with Retail and Small Business Banking teams, other internal departments, and vendors to ensure solution implementation meets business needs while balancing risk considerations.
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? Support the planning, execution, and delivery of project deliverables.
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? Drive business, financial, and customer experience results of new and existing digital banking products.
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? Contribute to the product roadmap and communicate goals, roles, responsibilities, and desired outcomes throughout the company.
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? Document, monitor, and report specific KPIs, KRIs, and success metrics for digital products and services.
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? Develop and maintain knowledge of the customer experience and advocate for user experience improvements.

Requirements
? Bachelor's Degree preferred.
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? 3-5 years of experience in banking products and systems.
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? In-depth knowledge and experience of banking products and systems strongly preferred.
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? Strong interpersonal skills and outstanding analytical and research skills.
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? Excellent written/verbal communication skills essential for interaction with various management levels.
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? Strong quantitative and analytical skills to support data-informed decision making.
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? Creative problem-solving approach and outside-the-box thinking.
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? Collaborative team player attitude with the ability to navigate and influence the organization.
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? Experience managing competing priorities in a complex and dynamic environment.
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? Process Management knowledge with attention to detail.

Nice-to-haves
? Experience with emerging digital technologies.
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? Ability to inspire confidence from technology leaders and internal stakeholders.
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? Self-motivated with decision-making capabilities in the absence of detailed instructions.

Benefits

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