Teller I (US)

About the position

The Teller I position at TD Bank is a customer-facing role responsible for delivering exceptional banking experiences while efficiently processing transactions. This role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining a secure and organized work environment. The Teller I is expected to engage with customers, resolve inquiries, and advocate for their needs, all while adhering to operational guidelines and promoting self-service options.

Responsibilities
? Execute TD's Brand promise by delivering a Legendary Customer experience in the Store.
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? Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
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? Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
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? Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
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? Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
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? Educate customers on self-service and digital banking options that meet their needs.
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? Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary.
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? Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
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? Ensure compliance with operational activities according to company guidelines and regulations.
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? Verify customers' identities by following authentication policies and procedures.
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? Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
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? Adhere to safe deposit box procedures and operations.
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? Maintain accountability for cash drawers and vaults, securing cash at all times.
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? Ensure confidential customer information is securely stored throughout the day.
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? Follow dual control measures and all security and audit protocols to minimize potential loss.
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? Utilize bank tools and processes to detect, address, and prevent fraud.
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? Complete all required in-classroom and online training by established due dates.

Requirements
? High school diploma or GED required.
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? 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
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? Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
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? Demonstrated customer service skills preferred.
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? Strong organizational skills and attention to detail.
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? Ability to function in a fast-paced and changing environment.
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? Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice-to-haves
? Experience in a customer service role.
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? Familiarity with banking products and services.

Benefits
? Base salary and variable compensation/incentive awards.
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? Health and well-being benefits.
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? Savings and retirement programs.
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? Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
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? Banking benefits and discounts.
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? Career development opportunities.
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? Reward and recognition programs.

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