VP Processing (Pulte Mortgage)

About the position

The Vice President of Processing at Pulte Mortgage is a pivotal leadership role responsible for overseeing all production aspects of the Loan Processing teams within Mortgage Operations. This position is crucial in ensuring that the Loan Processing department meets the highest standards of operational excellence, strategic engagement, and business development goals. The VP will provide strategic leadership, guidance, and development to Processing and Operations management staff, ensuring that the department drives and maintains business results, including customer satisfaction, productivity, timeliness, loan retention, regulatory compliance, and quality. In this role, the VP will collaborate with Pulte Mortgage, Pulte Title, and Pulte Insurance partners to create a seamless experience for customers and the parent company, PulteGroup. The VP will be responsible for discovering, developing, and delivering innovative ideas to improve business results, address process gaps, and enhance profitability. Change management is a key aspect of this role, as the VP will actively seek ways to ensure the adoption of new processes and improvements. The VP will utilize data and reporting to lead the Processing Department effectively, focusing on approval cycle times, closing readiness, and Loan Processor capacity. Presenting information to large groups of employees for continuous improvement, change management initiatives, and department communication will also be a significant part of the role. The VP will embody Pulte's culture, values, and core purpose, fostering a performance-oriented environment through coaching and skill development. This includes effective personnel management, regular one-on-ones with employees, continuous coaching, and participation in team meetings and events, as well as conducting semiannual and annual performance reviews. Additionally, the VP will develop incentive plans, manage bonus objectives, and oversee annual compensation planning, establishing Performance Development Plans for Regional Processing VPs and providing input for Loan Processor plans.

Responsibilities
? Oversee all production aspects of the Loan Processing teams within Mortgage Operations.
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? Provide strategic leadership, guidance, and development to Processing and Operations management staff.
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? Drive and maintain business results within Processing, focusing on customer satisfaction, productivity, timeliness, loan retention, regulatory compliance, and quality.
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? Collaborate with Pulte Mortgage, Pulte Title, and Pulte Insurance partners to ensure a seamless customer experience.
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? Discover, develop, and deliver new ideas to improve business results and drive profitability.
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? Manage change effectively and ensure adoption of new processes.
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? Utilize data and reporting to lead the Processing Department with a focus on approval cycle times and closing readiness.
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? Present information to large groups for continuous improvement and change management initiatives.
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? Foster a performance-oriented environment through coaching and skill development.
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? Conduct regular one-on-ones with employees and perform performance reviews.
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? Develop incentive plans and manage annual compensation planning.

Requirements
? A minimum of a high school diploma or equivalent required; Bachelor's degree preferred.
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? Ability to be licensed nationally and in all states the company operates.
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? Minimum of 5+ years at a VP level in the mortgage industry.
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? Demonstrated successful and progressive leadership/management skills.
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? Multi-department experience desired, including Processing and Underwriting.
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? Home builder mortgage financing experience desired.
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? Demonstrated success in executing changes and initiatives with successful results.
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? Knowledge of financials, budget planning, and expense management.
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? Proven ability to multi-task in a fast-paced environment.
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? Accurate and professional verbal and written communication skills.
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? Critical thinking and analytical skills.
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? Proficiency with MS Office applications.

Nice-to-haves
? Experience in a hybrid work environment.
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? Familiarity with mortgage industry regulations and compliance standards.

Benefits
? Salary range of $120,000 to $150,000 annually depending on experience.
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? Eligibility for an annual bonus based on performance objectives.
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? Relocation package may be included.

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