EnrollmentBilling Representative - Remote

The Cigna Group is now hiring EnrollmentBilling Representative - Remote in Hartford, CT 06152. View job listing details and apply now. Role Overview The EnrollmentBilling Representative serves Evernorth Care Group customers by handling and responding to any correspondence to help the customer understand their Self-Pay statements invoices andor insurance claims This individual is responsible for providing excellent customer service internally and externally collecting and applying customer payments issuing refunds and working aged Self-Pay accounts Key Responsibilities Provides customer service amp financial related support for banking andor billing related functions to new andor existing accounts Sets up manages reconciles processes andor balances bank andor customer accounts Researches problems and negotiates with internalexternal customers banks vendors andor partners to resolve moderately complex issues Creates analyzes and responds to standard andor non-standard reports Bills andor collects outstandingdelinquent payments or issues payments Researches and identifies trends amp develops and implements methods to improve results May support larger markets andor National Accounts Completes day-to-day EnrollmentBilling tasks without immediate supervision but has ready access to advice from more experienced team members Tasks involve a degree of forward planning and anticipation of needsissues Resolves non-routine issues escalated from more junior team members Qualifications 1 years customer service experience telephone support preferred 1 years billing experience HealthcareMedical preferred HS diploma required Experience with EPIC practice management system preferred Knowledge of Microsoft Office suite Ability to multitask Interpersonal oral and written communication skills Ability to speak fluent Spanish a plus If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download5Mbps upload For this position we anticipate offering an hourly rate of 17 - 22 USD hourly depending on relevant factors including experience and geographic location This role is also anticipated to be eligible to participate in an annual bonus plan We want you to be healthy balanced and feel secure Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs We also offer 401k with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays For more details on our employee benefits programs visit Life at Cigna Group About The Cigna Group Doing something meaningful starts with a simple decision a commitment to changing lives At The Cigna Group were dedicated to improving the health and vitality of those we serve Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients Join us in driving growth and improving lives Qualified applicants will be considered without regard to race color age disability sex childbirth including pregnancy or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws If you require reasonable accommodation in completing the online application process please email SeeYourselfcignacom for support Do not email SeeYourselfcignacom for an update on your application or to provide your resume as you will not receive a response The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacconicotine users in states where that is legally permissible Candidates in such states who use tobacconicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment These states include Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State

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