Housing Navigator (Housing Specialist)

About the position

Door of Hope, a Christian nonprofit organization dedicated to empowering families facing homelessness, is seeking a passionate Housing Navigator to join our mission-driven team. This full-time position is not just a job; it is a calling to make a significant difference in the lives of families who are struggling to find stable housing. The Housing Navigator will play a crucial role in assisting and advocating for families to locate, secure, and retain affordable permanent housing. This position requires a proactive individual who thrives in a fast-paced, group-oriented environment and enjoys engaging with prospective property owners and managers to facilitate housing opportunities for our clients. The Housing Navigator will be responsible for developing and implementing personalized housing plans that address the unique barriers each family faces in obtaining and maintaining permanent housing. This includes conducting regular in-person meetings with clients to assess their needs, collaborating with Case Managers to ensure clients remain on track toward their housing goals, and providing education on tenant rights and responsibilities. The role also involves spearheading landlord outreach efforts, preparing materials for presentations to realtors and property managers, and maintaining a comprehensive database of landlords and available units. In addition to direct client interaction, the Housing Navigator will coordinate with internal and external stakeholders to ensure that participants have the necessary resources to secure housing. This includes organizing landlord appreciation events, providing advocacy to resolve issues between landlords and participants, and participating in case conferencing and community meetings. The ideal candidate will embody the core values of Door of Hope, demonstrating a commitment to faith, character, empowerment, and relationship-building as they work to support families in need.

Responsibilities
? Conduct regular, in-person meetings with clients to develop and implement housing plans and budgets.
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? Collaborate with Case Managers to ensure clients stay on track toward housing goals.
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? Discuss housing plan barriers and link clients to appropriate resources.
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? Assist clients with housing applications, interpreting leases, and understanding tenant rights and responsibilities.
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? Search for housing leads from housing authorities, the internet, and an internal database of landlords/management firms.
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? Assist clients with completing supportive and subsidized housing paperwork.
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? Provide education to clients on how to complete housing applications, searches, and tenant rights and responsibilities.
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? Transport clients in Door of Hope vehicle, as needed, to housing viewing appointments, move-ins, housing authority appointments, and visits to relevant social service agencies.
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? Develop and maintain a database of landlords and management firms working with the program, including a list of available units and amenities.
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? Cultivate relationships with landlords willing to provide housing for participants.
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? Spearhead landlord appreciation/engagement events.
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? Coordinate with internal and external stakeholders to ensure participants have the necessary items to secure housing and meet their housing goals.
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? Provide advocacy to address issues and barriers between landlords and participants that may prevent move-ins.
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? Participate in case conferencing and case presentations.
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? Participate in individual and group supervision, agency, and community meetings as directed by the supervisor.
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? Assist in maintaining case files, records, and other required documentation related to housing placement.
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? Perform any other task necessary to support the mission of Door of Hope.

Requirements
? 1-3 years of experience in case management, strongly preferred.
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? Bilingual: Spanish/English preferred.
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? Demonstrated knowledge of issues facing clients (e.g. health, substance abuse, mental health, domestic abuse, trauma, immigration, legal).
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? Knowledgeable about services for families experiencing homelessness throughout Los Angeles County, strongly preferred.
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? Real Estate or property management background, preferred but not required.
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? Must be a self-starter, flexible, and demonstrate ability to thrive in fast-paced and challenging environments.
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? Comfortable with facilitating housing search skills including housing location, filling out housing applications, and the lease-up process.
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? Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint and Google Docs equivalents).
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? Effective time management skills.
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? Strong advocacy skills.
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? Ability to work in a team and independently.
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? Ability to meet identified administrative deadlines and program deliverables.

Nice-to-haves
? Experience in real estate or property management.
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? Knowledge of local housing authorities and resources for families experiencing homelessness.

Benefits
? Work from home options available.
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? Flexible scheduling options including 4/40 and 9/80 work schedules.
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? Competitive hourly wage of $26.00 - $28.50.

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