Creative Technical Support Specialist

Description

The Creative Technical Support Specialist is a subject matter expert on digital advertising technologies, emphasizing creative executions and their development in third-party ad servers. The Creative Technical Support Specialist will work closely with internal Customer Experience Managers, creative production, education and product teams, external clients, and partners to support omni-channel advertising campaigns.

Creative Production
? Master the SDK (API) that powers our dynamic ads.
? Build or modify interactive HTML widgets nested within ads.
? Build or modify ads that use Google Web Designer, Adobe Animate, or hand-coded.
? Build demo or live campaign creative (HTML, Video, or Image-based dynamic templates).

Support
? Troubleshoot JavaScript, CSS, and HTML code issues with digital ads built by SaaS clients needing creative technical support using the Clinch SDK.
? Respond to SaaS support tickets and document solutions in the company knowledge base.
? Provide development best practices to help meet client objectives and production goals within the Clinch platform.
? Provide detailed feedback to developers to help them solve bugs or other issues.
? Escalate to Tier 4 (Product/Engineering) when platform bugs associated with support tickets arise.

Requirements

Required Skills:
? Advanced-level knowledge of JavaScript, CSS, & HTML5 is required.
? Strong experience with jQuery and GSAP.
? Experience in design programs: Adobe InDesign, Illustrator, Photoshop, or Figma.
? Working knowledge of Google Web Designer, Adobe Animate, and Adobe After Effects.
? Experience with ticketing or task management systems like Zendesk, JIRA, Bugzilla, Basecamp, or Asana.
? Excellent analytical and problem-solving ability.
? Professional written and spoken communication. Able to communicate about complex topics in a simple and clear style.
? Strong debugging/troubleshooting skills using browser developer tools and network traffic inspectors like Charles, Fiddler, or Chrome Dev Tools.
? Capable of troubleshooting issues within a tight timeline.
? Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative.
? BA/BS or comparable degree or certification, especially in a technical field.

Success Criteria

Experience

4+ years of work experience in digital advertising, web development, or a related technology field.

Benefits
? Compensation commensurate with experience
? Unlimited PTO
? Medical, Dental, & Vision plans
? 401K with matching
? Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
? Flexible work schedule
? Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), excellent office culture + much more!
? Clinch has been certified as a ?Greatest Place to Work? for 2021-2025!
? Various perks and discounts

Salary Range

$70,000 - $120,000

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