Senior Client Support Specialist

FINRA 6 and/or 63 licenses, State Life, Accident and Health (LAH) license is required. Overview: Provides administrative and sales support to Registered Representatives (Financial Advisors) to a designated branch and/or region. Primary Responsibilities: Actively support maintenance of customer relationships by providing administrative support to include receives/returns customer calls from existing or prospective clients to support follow-up activities with required servicing. Support sales process by participating in preparing, planning and executing sales-related activities including audits, preparing marketing materials and client onboarding and preparing and follow-up processes. Assist in gathering or preparing sales materials in preparation for sales meetings. Coordinate and arrange meetings and appointments to maintain business calendars of events for the sales force in the associated branch/region. Coordinate travel arrangements, sales meetings, training activities/events and customer seminars. Assist in reviewing and processing paperwork sent to the home office. Enter trades accepted by the Financial Advisor on the appropriate system. Maintain regular sales reporting to keep sales force updated on regional activity (i.e. updates sales and referral activity). Support the audit and compliance process and associated activities. Support the sales force by facilitating the ordering and processing of business cards, name plates and computer access. Provide customer service assistance to clients including informing them of their account balances and positions. Assist clients in completing brokerage account documentation and Annuity/Insurance paperwork and obtaining and completing documentation to take withdrawals from their annuities. Discuss investments or investment products with clients. Provide clients with product specific brochures or prospectuses when requested by the client or Financial Advisor. Accept orders for securities transactions directly from clients. Understand and adhere to the Company?s risk and regulatory standards, policies and controls in accordance with the Company?s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Education and Experience Required: Associate?s degree and a minimum of 1 years? sales and/or sales administrative experience, or in lieu of a degree, a combined minimum of 3 years? higher education and/or work experience, including a minimum of 1 years? sales and/or sales administrative experience FINRA 6 and/or 63 licenses State Life, Accident and Health (LAH) license Education and Experience Preferred: Minimum of 5 years? sales and/or sales administrative experience FINRA Series 7 and 99 licenses M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.36 - $35.59 Hourly (USD). The successful candidate?s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Syracuse, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people?s lives and uplift the diverse communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T?s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank?s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities?combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values ? integrity, ownership, collaboration, curiosity, and candor ? drive the work we do. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while continuing to support the growth and development of all our team members. View M&T?s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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