District Manager - L.A. Market

Summary

The District Manager leads all the cafes in a particular region by maintaining our passion for the highest standards of hospitality, growing sales, managing and delegating caf? tasks, and successfully building a high-performing team of baristas, caf? managers, and trainers while maintaining a strong focus on succession planning and continued people development.

Responsibilities
? Oversee and lead ongoing succession planning
? Communicate professionally with the team and guests
? Follow up consistently by providing timely feedback to Managers and trainers
? Build rapport with managers and teams by maintaining relationships through regular site visits
? Demonstrate compassion with teams while setting clear expectations
? Guide managers to confront, diffuse, and resolve difficult situations in a proactive, objective, and solution-oriented manner
? Coach managers to meet standards and treat one another respectfully
? Possess a high knowledge of employment law and continuously engage in learning to reduce liability
? Hold our managers accountable for policies and procedures while ensuring they are being enforced properly
? Assist in conflict resolution amongst team members
? Assist in Barista and Caf? interviews, ensuring we are hiring for qualified, diverse candidates
? Seeks continuous growth and improvement in all processes
? Cross collaborate to provide a first-in-class onboarding experience
? Facilitates appropriate coaching sessions and one-on-ones with Cafe Managers and the Market Trainer
? Ensure that all safety protocols are followed
? Ensure any issues are reported and addressed immediately or escalated to the appropriate parties/channels
? Acquire and maintain a ServSafe (or similar) certification for food service
? Maintain and renew applicable licenses for store operation on a yearly basis or whatever cadence is required by local or state law
? Ensure all Health and safety trainings are completed on time
? Stay abreast of local laws and regulations as they relate to the nature of our business and communicate potential liabilities
? Create and promote a healthy work environment culture that encompasses a strong work ethic
? Facilitate and oversee the educating of baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees
? Work with Cafe Managers, Leads, and Trainers to make sure that every experience is crafted to La Colombe's specifications
? Conduct regular site visits to evaluate all standards and protocols are maintained
? Review P&L and make necessary adjustments to staffing and ordering to assure profitability
? Strive to ensure that each La Colombe cafe location carries a consistent environment for each of our guests
? Work collaboratively with cafe teams, managers, retail operations, and other stakeholders to develop and finalize cafe budgets
? Ensure accurate, quality-conscious, deliberate, and intentional inventory control of coffee, tea, food items, hardware, and other items throughout the cafes
? Maintain and upkeep uniform and fair policies and procedures across cafes
? Maintain regular meetings with Cafe Managers and oversee priority projects and initiatives through to completion
? Oversee and drive completion of all repair and maintenance projects throughout market
? Consistently review and evaluate vendor partnerships, finding and onboarding new vendors as needed
? Plan, coordinate, and execute efficient openings of all new stores in the designated market
? Have a deep working knowledge and understanding of the market to analyze trends, and make suggestions to maximize efficiency and income
? Support weak areas and note unusual occurrences
? Train caf? managers on how to recognize, influence, and change their business based on financial reports
? Ensure that all productivity numbers, sales, labor costs, and profit targets are met
? Collaborate with Accounting to ensure all invoices are paid and disputes resolved on time

Requirements
? Food Service: 3 years of food service experience with a preference on a coffee-focused business
? Years in Management: 3 years minimum in a hospitality setting
? Ability to oversee anywhere from 5- 15 cafes in the designated market
? Interests: An enthusiasm for specialty coffee
? People skills: Dealing with the public and team proactively, professionally, and positively
? Communication: Positive and professional communication skills, both written and verbal
? Travel: Flexibility and ability to travel as needed
? Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
? Ownership: Takes initiative, is personally driven, and takes pride in business
? High attention to detail with the ability to multi-task and prioritize effectively
? Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation for long periods of time
? Ability to lift and/or carry 50 lbs or more on a consistent basis
? Frequently required to use hands
? Basic understanding of computer POS Systems, along with basic math skills
? Reading, writing, and oral proficiency in the English language

About Us

Compensation Range: $95,000.00 - $115,000.00, plus bonus.

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