Fraud Prevention and Detection Specialist Senior

About the position

At USAA, we are dedicated to facilitating the financial security of millions of U.S. military members and their families. We are seeking a Senior Fraud Prevention and Detection Specialist to join our team in San Antonio, Texas. This role is crucial in providing expert knowledge of fraud policies, processes, and systems, while also sharing industry best practices to enhance the team's understanding of business operations. The specialist will analyze high-risk financial and non-financial transactions to quickly detect and prevent fraudulent activities across a wide range of enterprise products and services. This position requires active participation in knowledge-sharing sessions and the preparation and presentation of cases of interest to department leadership. The Senior Fraud Prevention and Detection Specialist will work within defined guidelines and frameworks, providing support and advice to Detection Analysts regarding their inquiries and concerns. The role is hybrid, allowing for three days in the office and two days of remote work, which helps employees balance collaboration and focused work. The work hours are flexible, spanning from Monday to Sunday, between 7:00 am and 9:00 pm CST, with a commitment to a 40-hour work week and two mandatory holidays per year.

Responsibilities
? Serve as a subject matter expert on fraud management tools and systems used to identify and investigate suspicious activities.
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? Provide input on business requirements for projects or process changes related to Fraud Prevention and Detection.
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? Research and provide detailed analysis in a timely manner to the appropriate areas.
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? Initiate contact with members to review suspicious activity and take necessary actions to mitigate risks.
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? Assist teammates with difficult calls and escalations, utilizing multi-product and system knowledge.
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? Utilize tools and procedures to report confirmed fraud and associated trends, participating in strategy sessions to enhance alerts.
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? Apply extensive knowledge of the business and its products to recommend improvements for fraud prevention and detection.
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? Provide guidance and mentoring to peers and serve as a resource for escalated issues.
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? Perform quality reviews and provide timely feedback to management.
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? Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements
? High School Diploma or General Equivalency Diploma required.
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? 4 years of fraud prevention/detection experience in a financial services environment.
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? Strong working knowledge of bank operations, fraudulent review, and regulations related to funds availability, check kiting, and check fraud.
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? Strong attention to detail and high concern for data privacy and accuracy.
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? Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems, and data environments.
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? Advanced knowledge of Microsoft Office products.
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? General knowledge of REG CC, REG E, or REG Z.

Nice-to-haves
? Certificates and Designations from the Association of Certified Fraud Examiners (ACFE) preferred.
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? Experience with supply chain management, vendor/third-party risk management, or operations experience in financial services or IT.
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? Strong communication skills with proven ability to influence and drive solutions across all organizational levels.
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? Experience leading cross-functional programs/projects.

Benefits
? Comprehensive medical, dental, and vision plans.
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? 401(k) and pension plans.
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? Life insurance coverage.
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? Parental benefits and adoption assistance.
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? Paid time off program with paid holidays plus 16 paid volunteer hours.
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? Various wellness programs.
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? Career path planning and continuing education support.

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