Financial Institutions Support Specialist I, Compliance Solutions (Remote)

Overview

The Financial Institutions Support Specialist I at TruStage is responsible for supporting financial institutions interacting with our products, ensuring exceptional service and compliance solutions.

In Short
? Serve as the first line for customer/business partner support calls.
? Field incoming requests for customer support through various channels.
? Coordinate with Product Managers for requested changes.
? Manage day-to-day issues using internal management tools.
? Develop deep product knowledge over time.
? Make outbound proactive calls to ensure customer needs are met.
? Facilitate document review results calls with customers.
? Learn optimal use of Compliance Solutions? product functionality.
? Build strong relationships with financial institutions.
? Work in a dynamic environment with a focus on results.
Requirements
? Bachelor?s degree or equivalent work experience.
? 0 ? 2 years of experience in banking/financial services technology.
? 3+ years of experience in financial institutions preferred.
? Knowledge of Atlassian Jira preferred.
? Strong service orientation and communication skills.
? Ability to manage details and multi-task in a fast-paced environment.
? Strong analytical and problem-solving abilities.
? Proficiency in basic Microsoft programs.
? Excellent time management skills.
? Ability to develop long-term working relationships.
Benefits
? Flexible workplace for work-life balance.
? Career growth opportunities.
? 401k and retirement assistance.
? Medical, dental, and vision insurance.
? Paid time off and parental leave.
? Tuition reimbursement.
? Annual incentive (bonus) plan eligibility.
? Employee assistance program.
? Life insurance and disability plans.
? Commitment to inclusivity and employee well-being.

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