Content Claims Specialist - Field - Level I

About the position

Content Inventory Specialists are responsible for managing the physical inventory of contents damaged in residential and commercial claims. This part-time position may transition to full-time based on performance, requiring effective communication and coordination with various stakeholders throughout the claims process.

Responsibilities
? Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders
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? Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists
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? Schedule and complete physical inventory of the contents impacted by the covered loss
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? Determine appropriate course of action regarding whether content items should be restored, repaired, cleaned, or replaced
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? Ensure consistent quality and turnaround of all claims in accordance with the Company's productivity and performance standards
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? Direct the Field Support Department to organize resources required for completing data entry and LKQ assessment of all damaged contents
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? Independently manage claim load to promote timely turnaround and closures of all claims
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? Communicate with all parties in adherence to timely and informative updates on the content claims process
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? Complete and submit detailed work/time logs on a daily basis for all claims processed
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? Maintain claim related notes in the Company's Claims System/Web-application
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? Ensure timely and accurate completion/pricing of all outstanding items
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? Maintain professional and technical knowledge through continuing education
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? Promote edjuster's brand, image, and reputation in a professional manner
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? Participate in Special Projects, CAT response, or perform duties in other areas as requested.

Requirements
? Secondary (High School) Diploma
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? Good verbal and written communication skills
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? Good attention to detail
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? Strong analytical and problem-solving skills
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? Ability to work independently
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? Strong computer skills (MS Office/Outlook/Excel, etc.)
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? Minimum 6 months relevant work experience
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? Valid driver's license
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? Ability to provide an adequate workspace, high-speed internet service, and reliable personal vehicle.

Nice-to-haves

Benefits
? Pay and incentive plans that recognize performance excellence
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? Benefit programs that empower financial, physical, and mental wellness
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? Training programs that promote continuous learning and career progression
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? Sustainability programs that give back to the communities
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? A culture of respect, collaboration, entrepreneurial spirit, and inclusion

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