Content Strategy Lead Job at Humana in Montgomery

Become a part of our caring community and help us put health firstHumana?s Customer Experience (CX) team within the Retail Insurance business is seeking an experienced Content Strategy Lead who is human-centered, detail-oriented, and influential. The CX team was formed to deliver an easy, personalized healthcare experience for all our health plan members. This team operates with a mandate to break down traditional silos and design solutions based on how our members seek and receive care. By teaming differently, pioneering agile methodologies, and relentlessly focusing on the human experience, the Customer Experience team seeks to deliver on this promise for all our members.As the Content Strategy Lead (internally known as Experience Strategy & Transformation Lead), you will work surrounded by peers with diverse skillsets, creating product and service experiences that help consumers use and get the most from their plans. You will partner with leaders from business, technology, and marketing to develop relevant content strategies and be responsible for developing and implementing resources and guidelines for distributed content teams across the end-to-end consumer experience. As a Lead, you will lead complex projects through ideation to refinement, crafting compelling stories about an opportunity, concept, or product/service that inspire consensus and actualization.Key Role FunctionsDefine, evaluate, and evolve the content strategy in alignment with changing business goalsDetermine resources necessary to achieve the content strategyManage the process of creating and aligning business partners on the content road mapCreate content inventories to understand how we represent our core and supplemental benefits to our membersAudit for consistency across language, channel, objective, audience, or formatMap content in context over a timeline to support systematic and coordinated updates and improvementsEnsure tools, standards, and guidelines are in place to support content creators, reviewers, and publishersEnsure content success metrics are defined, measured, and tracked to inform improvement opportunities and successesDevelop and maintain editorial calendars for key workstreamsAnalyze and synthesize data to make recommendations on content needs/improvementsAn exceptional Content Strategist will frame projects in a way that's distinct and actionable; demonstrating initial due diligence that provides project clarity to multi-disciplinary collaborators. They will make findings tangible for stakeholders by leveraging the most effective modalities and learn from experience and pivot when needed. It is crucial to not get stuck in swirl or perfection and move both stakeholders and team members along with a pragmatic focus on impact and draw out and communicate what's important in a concise, direct way. Additionally, they will be extremely comfortable in a multi-channel environment (paper, digital, IVR, automated chat, contact center, etc.) and have experience guiding and/or informing establishing content governance processes.Use your skills to make an impactRequired Qualifications8+ years of human-centered design and content strategy experience2+ years of horizontal leadership experience (i.e., productively collaborating across various organizations to drive cross-functional initiatives)Ability to lead complex projects independently and mentor junior team members who have multidisciplinary skills (e.g. business strategy, visual design)Demonstrated experience working quickly and efficiently across various stages of the design process (e.g., research, synthesis, prototyping, testing)This is a remote role anywhere in the US that will require you to accommodate Eastern Standard Business HoursPreferred QualificationsExperience co-designing and applying user research to inform content development and optimizationExperience in program managementAbility to educate collaborators on content best practices and guidelinesSkill at both ends of design ?fidelity funnel,? including experience running/contributing to opportunity framing, concept development, and product discovery projectsAdditional InformationTo ensure Home or Hybrid Home/Office employees? ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationHumana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security?both today and in the future, including:Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Our Hiring ProcessAs part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, ?Humana?) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-20-2025About usHumana Inc. (NYSE: HUM) is committed to putting health first ? for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health ? delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our accessibility resources.
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