Non-Emergency Medical Transportation (NEMT) Dispatcher

Job Type

Full Time

Employment Level

Mid-Level

Experience Required

2+ Years

Work Setup

Fully Remote

Job Description

The NEMT Dispatcher is responsible for ensuring efficient, reliable, and safe transportation services for patients requiring non-emergency medical transportation. Using RouteGenie, a cutting-edge dispatch and scheduling software, the dispatcher will manage schedules, coordinate with drivers, and communicate with patients and healthcare providers. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced virtual environment.

Education/Qualifications

Transportation Coordination:
? Use RouteGenie to receive and process transportation requests from patients, caregivers, and healthcare facilities.
? Schedule and assign trips to drivers based on location, availability, and patient needs, ensuring efficient routing and minimal delays.
? Monitor and update schedules in real time to address changes and optimize operations.

Communication and Support:
? Act as the primary point of contact for patients, drivers, and healthcare providers.
? Confirm schedules, provide updates, and notify all parties of changes promptly.
? Handle inquiries or concerns professionally, ensuring a positive experience for all stakeholders.

Record-Keeping and Reporting:
? Maintain accurate and detailed records of transportation requests in RouteGenie, including patient information, pick-up/drop-off times, and billing details.
? Generate and submit reports on transportation activity, service performance, and any incidents or complaints using RouteGenie?s reporting tools.

Compliance and Quality Assurance:
? Ensure all trips and processes comply with local, state, and federal regulations, including safety and medical standards.
? Monitor driver and vehicle performance through RouteGenie, addressing any service issues or safety concerns.
? Verify that vehicles meet safety standards and are maintained regularly.

Problem Solving and Issue Resolution:
? Resolve scheduling conflicts, delays, or last-minute changes efficiently using RouteGenie?s built-in tools.
? Address complaints related to driver behavior, service quality, or billing disputes with professionalism and urgency.

Process Improvement:
? Leverage RouteGenie?s features to identify opportunities for improving service efficiency and patient satisfaction.
? Collaborate with management to implement new procedures and optimize operations.

Preferred Qualifications

Experience:
? At least 1-2 years of dispatching or logistics experience, preferably in healthcare or transportation.
? Familiarity with NEMT services and medical terminology is a plus.

Technical Skills:
? Experience using dispatch and scheduling software; familiarity with RouteGenie is highly preferred.
? Strong computer skills, including Microsoft Office Suite and Google Workspace.

Soft Skills:
? Excellent communication skills, both verbal and written.
? Strong problem-solving abilities and the capacity to handle high-pressure situations.
? Detail-oriented with the ability to multitask and prioritize effectively.

Job Code

DISPATCH2025

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