Customer Service Associate I (Remote) March Lewisville, TX Class

Employer Industry: Mortgage Services

Why Consider This Job Opportunity
? Hourly rate of $17.00
? Eligible for monthly bonuses and incentive rewards
? Comprehensive 6-week paid virtual training with provided equipment
? Team member mortgage loan program and down payment assistance program
? Opportunities for career advancement through the Cooper Climbers program
? Flexible work environment with a casual dress code

What To Expect (Job Responsibilities)
? Answer 40-50 inbound/outbound calls daily
? Assist customers with payment options, escrow items, and general mortgage information
? Discuss customer benefits such as Paperless, Mobile App, Web, and IVR
? Assist customers who are 30 days or less due on their mortgage payment
? Provide excellent customer service to ensure customer satisfaction

What Is Required (Qualifications)
? Minimum of 6 months customer service experience
? Call center experience is a plus
? Must reside within 60 miles of the office location
? Attendance required for the first 90 days of training
? Must be available to work during business hours after training

How To Stand Out (Preferred Qualifications)
? Previous experience in a mortgage or financial services environment
? Familiarity with mortgage payment processes and customer service best practices
? Strong communication skills and ability to handle high call volumes
? Ability to work well under pressure and manage time effectively
? Proficiency in using customer service software and tools

#MortgageServices #CustomerService #CareerOpportunity #Incentives #TrainingProvided

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