Bilingual CSR (French)

Interview: Phone screen followed by in-person interview.

Job Title ? Customer Service Representative

Location: Port Washington NY 11050

Work hours: 11:00am ? 7:15pm & Training is (9am ? 5pm) for 2 weeks

Temp to perm: Temp with possible perm after 6 months to 1 year

Start date: Immediate

Remote or Onsite: Remote to start with intentions to be onsite in the future TBD

GENERAL FUNCTIONThe Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business. We are mainly focused on bringing in candidates who have dealt with high call volume/ foot traffic with good computer navigation skills. We need French speaking candidates with call volume backgrounds.

MAJOR DUTIES AND RESPONSIBILITIES
? Answers incoming calls and processes orders. Resolves customer complaints, troubleshoots issues to determine best path for resolution. Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Client?s Customer Service standards. Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. Takes inbound phone calls for up-to 90% of assigned shift. Performs all other duties as assigned.

BASIC QUALIFICATIONS High school diploma 1+ year(s) of experience working in customer service, hospitality or call center environment Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice Strong verbal and written communication skills Demonstrated listening and comprehension skills A clear team player with strong interpersonal skills Ability to maintain composure when dealing with difficult customer situations Excellent time management skills ? must be able to prioritize tasks efficiently Strong PC skills including MS Office; Word and Excel Ability to navigate information systems and internet

Job Type: Contract

Pay: $17.50 - $20.00 per hour

Benefits:
? Work from home

Shift:
? 8 hour shift

Work Location: Remote

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