Digital Banking Specialist

Position Title: Digital Banking Specialist

Reports To: Digital Banking Manager

General Purpose: The Digital Banking Specialist is responsible for the overall day-to-day operational functions of the Bank?s electronic products and services.

Responsibilities: ? Maintain a high level of knowledge and technical understanding regarding our digital products and services including all features and benefits, fees, and disclosures. ? Input and process all electronic transaction disputes using general knowledge of Regulation E. ? Maintains card portfolio for business and consumer cards, online and mobile banking, and all digital payment platforms. ? Provide direct customer support responding to general and technical inquiries via phone, online banking, or email related to digital banking services/systems. ? Monitor the daily operational activities of the Digital Services Department. ? Maintains diligent awareness of potential fraud activity and report as necessary to the fraud team. ? Troubleshoot technical and operational issues. ? Assist with all digital services documentation including reporting, dispute filing, payments, etc. ? Process and reconcile numerous internal accounts in reference to digital banking products. ? Perform other duties as assigned.

Education/Experience
? High School diploma or equivalent required.
? Minimum of 1 year of digital banking preferred.
? Prior experience with digital products and services is preferred.

Skills
? Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels.
? Strong organizational, time management and problem-solving skills.
? Proficiency in Microsoft Office software and other analysis tools.
? Proficient in electronic banking products / services / devices.
? Strong attention to detail.
? Positive and enthusiastic attitude.

Isabella Bank is an AA/EEO employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor?s legal duty to furnish information. 41 CFR 60-1.35(c)

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