Senior Experience Researcher

Are you a curious and empathetic individual with a passion for understanding and improving the customer experience? State Farm is seeking a Senior Experience Researcher to join our dynamic team. As a leader in the insurance and financial services industry, we are dedicated to providing our customers with exceptional experiences. In this role, you will have the opportunity to utilize your expertise in research methodologies and data analysis to drive customer-centric strategies and elevate our brand. We are looking for a highly experienced and collaborative individual who is eager to make a significant impact on our organization. If this sounds like you, we encourage you to apply for this exciting opportunity.

Conduct in-depth research and analysis to understand customer needs, preferences, and behaviors.
Utilize a variety of research methodologies, such as surveys, focus groups, and user testing, to gather insights and feedback from customers.
Work closely with cross-functional teams to develop customer-centric strategies and solutions.
Develop and implement research plans, including defining objectives, identifying target audiences, and selecting appropriate methods.
Analyze and interpret data to identify trends, patterns, and opportunities for improvement.
Develop and present reports and presentations to communicate research findings and recommendations to stakeholders.
Stay up-to-date with industry trends and best practices in customer experience research to continuously improve processes and methodologies.
Collaborate with other researchers and business leaders to drive a culture of customer-centricity within the organization.
Lead and mentor other team members to enhance their research skills and knowledge.
Act as a subject matter expert on customer experience research and provide guidance and support to other teams and departments.
Work with external partners and vendors to execute research initiatives and projects.
Represent the organization at industry events and conferences, showcasing our commitment to customer experience research.
Continuously seek out opportunities for improvement and innovation in research methodologies to enhance the customer experience.
Adhere to ethical standards and maintain confidentiality of all customer data and insights.
Collaborate with product and service teams to ensure that customer feedback and insights are incorporated into product and service development.

State Farm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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