VP of Customer Engagement
Posted 2025-03-14The Vice President of Customer Engagement at Emails will be responsible for driving the overall customer engagement strategy, ensuring a seamless and rewarding experience across all channels. This role demands a visionary leader who can harness insights and analytics to foster deeper relationships between our customers and our brand.
Key Responsibilities
? Design and execute comprehensive customer engagement strategies that align with Emails' business objectives and enhance customer satisfaction
? Leverage data analytics to gain insights into customer journeys and inform decision-making
? Work collaboratively across departments to maintain unified messaging and support customer engagement initiatives across sales and support
? Lead and mentor a high-performing team dedicated to improving customer engagement efforts and increasing loyalty
? Stay current with industry trends and innovative practices to keep Emails at the forefront of customer engagement
Requirements
? Minimum of 10 years of experience in customer engagement, marketing, or a related field, with strong leadership capabilities
? Proven track record of developing and executing successful customer engagement strategies
? Expertise in using CRM systems and customer data analytics tools
? Excellent communication skills, effective in presenting to stakeholders at all levels
? Strategic thinker with a hands-on approach to problem-solving
? Passion for enhancing customer experiences and driving loyalty
Benefits
? Base salary + Bonus
? Competitive health, dental and vision benefits
? Work remotely from anywhere in the world
? Unlimited PTO
? Flex work hours
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