Medicare Member Retention Representative

About the position

The Medicare Member Retention Representative plays a crucial role in ensuring Medicare members understand their plans and addressing any questions or concerns they may have. This position involves conducting daily outbound calls to members, managing return mail, and identifying potential issues that may affect member retention. The representative is expected to provide excellent customer service while maintaining a high level of organization and attention to detail.

Responsibilities
? Conduct a minimum of 50 daily outbound courtesy calls to Medicare members.
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? Research and identify current, recent, and potential issues to personalize each call.
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? Answer basic inquiries and perform minor research in response to member questions.
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? Escalate calls requiring additional assistance from Member Services as appropriate.
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? Identify and document grievances appropriately and accurately.
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? Work return mail for all lines of business during the 8-9 hour daily to determine if mail should be delivered to a new address.
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? Assist Enrollment Production when necessary.
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? May fill in for Member Services Receptionist at times.
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? Assist with event reservations in the Business Development queue as needed.

Requirements
? High school diploma or equivalent.
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? Experience in a corporate office setting preferred.
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? Customer service-driven with excellent phone etiquette.
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? Proficient in Microsoft Office Suite (Excel, Word, Power Point, etc.).
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? Ability to type a minimum of 40 WPM preferred.
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? Highly organized and efficient with strong attention to detail.
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? Ability to multitask and prioritize in a fast-paced environment.
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? Excellent verbal and written communication skills.
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? Ability to make simple calculations.
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? Ability to interact effectively with all levels of staff.

Nice-to-haves

Benefits
? Support for ongoing education and skill development.
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? Health and wellness programs for employees.

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