Catastrophe Claims Service Leader

At Allstate, we understand that when a catastrophe occurs, it can be a difficult and overwhelming experience for those affected. That?s why we?re looking for a compassionate and experienced Catastrophe Claims Service Leader to ensure our customers have the necessary support and resources to make it through the situation. As a leader in the Claims department, you?ll be responsible for leading a team of catastrophe claim professionals and ensuring that our customers are provided with the highest level of service.The ideal candidate has a minimum of 5 years of management experience in the insurance claims industry and a proven track record of successfully managing a catastrophe claim team. Our Catastrophe Claims Service Leader must be organized, detail-oriented, and have a comprehensive understanding of applicable policies and procedures. The successful candidate must also be able to effectively communicate with customers and provide exceptional customer service while working in a fast-paced environment. If you?re an experienced leader who?s passionate about helping people in their time of need, we want to hear from you.

Responsibilities:

• Lead a team of catastrophe claim professionals and ensure they are providing the highest level of service to customers
• Ensure that customer service is provided in a timely and professional manner
• Develop and implement policies and procedures related to catastrophe claims
• Monitor and review claim processing for accuracy and efficiency
• Develop and maintain relationships with customers to ensure satisfaction
• Identify and resolve customer issues in a timely manner
• Communicate effectively with customers, both verbally and in writing
• Negotiate settlements and provide customer service guidance
• Provide training and guidance to team members to ensure they are aware of and compliant with applicable policies and procedures
• Utilize analytics and data to make decisions and optimize processes
• Develop and monitor budgets and ensure the team is working within established parameters
• Ensure compliance with applicable laws and regulations

Allstate is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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