Digital Banking Operations Specialist

Welcome to First Horizon! We are a company dedicated to providing exceptional banking services to our customers. We are currently seeking a Digital Banking Operations Specialist to join our team and help us continue to deliver top-notch digital banking experiences. As a Digital Banking Operations Specialist, you will play a crucial role in ensuring the smooth and efficient functioning of our digital banking platforms. We are looking for someone who is passionate about the world of digital banking and is committed to providing exceptional customer service. If you have a keen eye for detail, strong analytical skills, and a passion for innovation, we would love to have you on our team. Keep reading to learn more about the qualifications and responsibilities for this exciting opportunity.

Monitor and maintain the functionality of all digital banking platforms, including online and mobile banking applications.
Troubleshoot and resolve technical issues related to digital banking platforms, ensuring a seamless user experience for customers.
Collaborate with cross-functional teams to identify and implement process improvements to enhance the digital banking experience.
Provide timely and accurate support to customers regarding digital banking inquiries and issues.
Stay up-to-date on industry trends and advancements in digital banking technology to continuously improve our services.
Conduct regular audits to ensure the security and compliance of digital banking platforms.
Analyze data and generate reports to track key performance indicators for digital banking operations.
Train and educate internal teams on digital banking processes and procedures.
Work closely with third-party vendors and service providers to maintain and improve digital banking systems.
Identify and escalate any potential risks or issues related to digital banking operations.
Collaborate with marketing teams to promote digital banking services and communicate updates or enhancements to customers.
Maintain accurate documentation and records of all digital banking processes and procedures.
Handle customer complaints and concerns related to digital banking operations with a professional and customer-centric approach.
Proactively identify opportunities to improve overall digital banking operations and make recommendations to management.
Adhere to all company policies, procedures, and regulations related to digital banking operations.

First Horizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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