Workers Compensation Claims Technician

About the position

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician to join our dynamic claims team. This role is an excellent opportunity for individuals looking to make a difference in the lives of injured workers while working for a company that has consistently outpaced the industry in growth. As a Workers' Compensation Claims Technician, you will be responsible for providing exceptional customer service to a diverse range of stakeholders, including injured workers, employers, medical personnel, attorneys, and agents. Your role will involve handling a variety of cases, including disputed and litigated claims, which will require you to utilize your investigative and negotiation skills in a fast-paced environment. In this position, you will conduct thorough investigations to assess policy coverage and determine compensability. This includes contacting insureds, injured workers, and medical professionals to gather necessary information. You will also be responsible for setting up claims, updating loss information, and evaluating claims for potential fraud. Your ability to analyze written reports, such as medical records and legal documentation, will be crucial in assessing actual damages and negotiating settlements. This role not only offers variety in the cases you handle but also provides the opportunity for professional growth and development within the company. As a direct employee of Liberty Mutual, you will benefit from paid insurance education and training, ensuring you are well-equipped to succeed in your role. This position is primarily remote, with the requirement to visit the office twice a month if you reside within 50 miles of our offices in Bala Cynwyd, PA, or Syracuse, NY. Join us at Liberty Mutual, where we prioritize openness, inclusion, and respect, and where your hard work and integrity will be valued.

Responsibilities
? Conduct investigations to assess policy coverage and determine compensability.
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? Contact insureds, injured workers, doctors' offices, and other parties to gather information.
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? Set up claims and update loss information to reflect actual circumstances.
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? Determine the need for independent adjusters or independent medical examiners.
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? Evaluate claims for potential fraud and assess actual damages associated with claims.
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? Conduct negotiations to settle claims and be involved with litigated claims as necessary.

Requirements
? Bachelor's degree preferred, continuing insurance education desired.
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? At least 3 years of experience handling Workers' Compensation claims.
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? Thorough knowledge of insurance coverages, contracts, and claims handling guidelines.
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? Multi-state experience preferred.
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? Experience with disputed and/or litigated claims.
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? Ability to analyze written reports, such as medical records and legal documentation.
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? Ability to communicate effectively with people from all backgrounds and uphold high standards of customer service.
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? Strong negotiation and settlement skills.
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? Detail-oriented organizational skills in a multi-tasking environment.
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? Success-driven individual with demonstrated success in a claims adjusting role.

Nice-to-haves

Benefits
? Paid training
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? Health insurance
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? 401k plan
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? Paid time off
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? Flexible work environment
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? Professional development opportunities

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