Remote Monitor Equip Spec

About the position

The Remote Patient Management Program (RPM) at Roper St. Francis Healthcare is designed to provide personalized care by collecting patient health data through advanced technology. This program focuses on managing both acute and chronic conditions, ensuring improved care outcomes for patients with ongoing health needs, such as diabetes, heart conditions, asthma, and hypertension. The RPM program actively engages patients, their families, and caregivers, ensuring they are informed, involved, and inspired in their care journey. The Remote Monitoring Equipment Specialist plays a crucial role in the RPM program by overseeing the daily operations related to telemonitoring and emergency response equipment. This position is responsible for the development and logistics of the program, ensuring that all equipment is properly serviced and maintained. As the technology subject matter expert, the Remote Monitoring Equipment Specialist coordinates with vendors, customer service departments, and technicians, as well as the RPM team, to ensure an optimal patient experience. Additionally, this role involves managing inventory control, ensuring timely retrieval of equipment when services are discontinued, and cleaning and inspecting equipment before redistribution. The Specialist advocates for the program and supports continuous improvement efforts to ensure the program's success and sustainability within the community. Essential job functions include overseeing the remote monitoring technologies, developing policies and procedures, coordinating with home health and hospice services, and scheduling installations and pick-ups. The Specialist is also responsible for educating and training clinical staff, community resources, and potential referral sources, as well as managing direct marketing initiatives and community presentations. Financial oversight is another key responsibility, including managing billing and collections for subscribers, tracking expenses, and recommending program adjustments based on trends in measurements. The position requires performing initial contact, set-up, and delivery of telemonitoring equipment in patients' homes, as well as providing education and training on equipment usage. Routine maintenance, troubleshooting, and inventory management of the assigned equipment are also essential tasks.

Responsibilities
? Oversee day-to-day operations of remote monitoring technologies including policy/procedure development.
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? Support the growth of the RPM program through education and training of clinical staff and community resources.
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? Manage direct marketing initiatives and community presentations.
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? Oversee daily financial transactions regarding subscribers, including billing and collections.
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? Track expenses and contracts for optimal expense management.
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? Monitor measurements for trends and recommend program adjustments.
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? Perform initial contact, set-up, and delivery of telemonitoring equipment in patients' residences.
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? Provide education and training for patients, caregivers, and care teams on equipment usage.
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? Perform routine maintenance, troubleshooting, and inventory management on assigned equipment.
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? Coordinate with Telemonitoring nurse, Lifeline group, and clinicians on equipment issues and patient needs.

Requirements
? High school diploma or equivalent (required).
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? One year of experience in a home health environment, geriatrics, social work, or community health organization, or experience with equipment installation and management (required).
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? Associate degree or technical certification (preferred).
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? Proficient use of a computer, including spreadsheets.
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? Knowledge of equipment troubleshooting and basic installation and set-up.
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? Ability to use standard office equipment such as telephones, fax machines, and computer terminals.
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? Ability to work efficiently under stressful conditions and time constraints.
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? Demonstrated skills in providing education to others.
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? Appropriate verbal and written communication skills.

Nice-to-haves

Benefits
? Comprehensive, affordable medical, dental and vision plans
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? Prescription drug coverage
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? Flexible spending accounts
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? Life insurance with AD&D
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? Employer contributions to retirement savings plan when eligible
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? Paid time off
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? Educational Assistance

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