Collections Specialist - Revo Health

About the position

The ASC Collections Specialist is responsible for managing unpaid or past due accounts receivables while providing excellent customer service and documentation. This full-time remote position requires initial on-site training in Bloomington and involves working closely with healthcare groups to ensure efficient billing processes and patient communication.

Responsibilities
? Make outbound phone calls to patients regarding unpaid, past due, denied, or rejected billing claims and document interactions according to policy.
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? Complete surgery estimates for self-pay patients and contact them to pre-collect balances.
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? Answer incoming phone lines for patient payments and provide backup for customer service calls.
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? Ensure professional communication with patients, clinic personnel, and outside vendors via phone, email, or written documentation.
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? Maintain knowledge of healthcare plan requirements and health plan networks.
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? Verify and document insurance information as per business practices.
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? Collaborate with outside collection agencies to turnover accounts and monitor trends.
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? Review Explanation of Benefits (EOB) and research denials, rejections, and excessive reductions.
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? Ensure appropriate forms are used for adjustments, insurance transfers, or account changes.
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? Receive inbound calls from patients or insurance companies regarding unpaid, denied, or rejected billing claims.

Requirements
? High School diploma/GED or equivalent.
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? Collections experience preferred.
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? Previous experience in a healthcare facility related to accounts receivables or billing practices preferred.
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? Ability to comply with company policies, procedures, and business ethics guidelines.
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? Demonstrated prompt and reliable attendance.
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? Ability to work in a clinic, office, or surgery center during business hours.
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? Ability to travel independently throughout the clinic, office, or surgery center.
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? Ability to work at an efficient and productive pace and handle interruptions appropriately.
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? Strong communication skills and ability to interact respectfully and professionally.

Nice-to-haves
? Experience with HIPAA, Stark, OSHA, and employment laws.
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? Familiarity with healthcare billing practices and insurance verification.

Benefits
? Comprehensive Medical, Dental & Vision Plan
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? Maternity Bundle
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? 401K with Profit Sharing
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? Tuition Reimbursement
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? Gym & Car Rental Discounts

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