Technical Support Representative - Part Time
Posted 2025-03-14Description:
? Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment.
? Strong hardware and software troubleshooting ability.
? Able to multi-task in a fast-paced high-pressure environment.
? Speaks positively about systems, products, services, company, community, and staff.
? Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
? Apply high level customer service techniques for every request.
? Recognize research, isolate, and resolve information system problems.
? Recognize customer's problems that should be escalated to the next level for resolution following established protocols.
? Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.
Requirements: ? Experience working in technical support and/or education in IT. ? Experience using and supporting iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus. ? Experience troubleshooting wireless connections. ? Advance knowledge of Networking. ? Ability to utilize various databases consecutively with good typing skills. ? 1-3 years of customer service experience, preferred
Benefits:
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