Senior Risk Investigator - Card Fraud

Description:
? Review and action card fraud alerts in MasterCard Fraud Center and our internal transaction monitoring queue
? Write new or tune existing card decline/monitoring rules directly in MasterCard Fraud Center, and backtest rules to assess customer friction tradeoffs
? Collaborate with the Disputes team to understand and respond to new fraud trends that emerge from customer-reported unauthorized transactions
? Send outbound customer communications to notify customers about potentially suspicious/unauthorized transactions
? Work with the Customer Support team to resolve customer inquiries related to card declines due to risk rules
? Directly collaborate with Risk Strategy, Risk Product, Risk Engineering to help build foundational elements of Mercury?s Card Fraud program
? Write clear documentation on current processes, and drive process and tooling enhancements to maximize efficiency

Requirements: ? 4+ years of experience monitoring and mitigating card fraud in a high-paced, FinTech environment ? Familiarity with MasterCard Fraud Center or similar fraud management tools such as Accertify, Falcon, etc. ? Being a highly motivated self-starter who is comfortable working within a high stakes environment under minimal supervision ? The ability to modify SQL queries to leverage internal data for deeper investigations, or write your own! ? Loving problem solving and making product and processes more efficient ? Comfort working flexible hours to support business critical situations on an as-needed basis

Benefits:
? Base salary
? Equity (stock options)
? Highly competitive salary and equity ranges

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