Customer Care Specialist - Onsite Training

About the position

The role of a Customer Care Specialist at Assurant is pivotal as you serve as the primary voice of the organization and its clients. This position is designed to provide exceptional customer service, which is the top priority for Assurant. You will be the first point of contact for customers, and your ability to listen, empathize, and resolve issues will be crucial in exceeding customer expectations. The company believes that working in an office during the initial onboarding period has numerous benefits, including enhanced collaboration, early formation of peer and manager relationships, and increased socialization and employee engagement. This initial 10-week onsite orientation will take place at the Atlanta office, after which the position will transition to 100% remote work. As a Customer Care Specialist, you will handle inbound calls from customers, addressing inquiries related to hazard insurance, mortgage banking, and property loss. Your responsibilities will include researching and resolving loan-level inquiries while demonstrating empathy and understanding of each customer's unique challenges. You will be expected to take the initiative to proactively assist customers in avoiding future issues. The role also involves participating in special projects and adjusting priorities as needed. Assurant provides a robust paid training program to equip you with the necessary tools and knowledge to meet customer needs effectively. Importantly, this position does not involve cold calling or sales-related activities.

Responsibilities
? Handle inbound calls from customers regarding loan-level inquiries in hazard insurance, mortgage banking, and property loss.
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? Research and resolve customer issues while demonstrating empathy and understanding.
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? Proactively assist customers in avoiding future challenges by understanding their current issues.
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? Participate in special projects and adjust priorities as requested.
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? Engage in a comprehensive paid training program to learn about the business, systems, and policies.

Requirements
? Minimum high school diploma or GED.
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? At least 2 years of prior experience in a customer-facing role.
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? Excellent verbal, written, and listening skills.
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? Strong attention to detail and great communication skills.
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? Ability to own the customer's problem and think outside the box to resolve issues.
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? Ability to adapt to change and work well in a fast-paced environment.
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? Ability to multi-task using technology.

Nice-to-haves
? A college degree and 0-1 years of work experience in an office, call center, or customer contact center environment.
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? Prior experience in a work from home position.
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? Bilingual in English/Spanish, with the ability to speak, read, and write Spanish fluently.
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? Relevant licenses and certifications.

Benefits
? Paid training
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? Paid holidays
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? Health insurance
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? Paid time off
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? Work from home after the initial training period

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