Licensed Healthcare Insurance Agent - Remote USA

About the position

As a Licensed Healthcare Insurance Agent at TTEC, you will play a crucial role in enhancing customer experiences by providing compassionate and knowledgeable support to individuals seeking health insurance solutions. This remote position allows you to work from the comfort of your home while being part of a dynamic team dedicated to bringing humanity to business. Your primary responsibility will be to assist customers in understanding their coverage options and selecting the best products and services to meet their health and financial needs. You will engage with customers through various channels, ensuring that their inquiries are addressed promptly and effectively, thereby transforming an average customer experience into an exceptional one. In this role, you will be responsible for the full lifecycle of customer service and sales. This includes accepting inbound calls and making outbound calls for follow-ups. You will utilize your strong listening skills to identify customer needs and provide tailored solutions. Your ability to empathize with customers and maintain a high level of integrity, especially regarding HIPAA guidelines, will be essential in building trust and rapport. You will also have the opportunity to identify additional needs and help customers upgrade their products or services, contributing to their overall satisfaction and loyalty. TTEC is committed to your professional development, offering support for continuing education and licensing in multiple states. The company values a culture of inclusivity and community, encouraging employees to give back and engage in lifelong learning. With a guaranteed hourly wage and performance bonuses, your earning potential can significantly increase during peak seasons. TTEC provides a comprehensive benefits package, including paid time off, tuition reimbursement, and health and wellness incentives, ensuring that you are well-supported in your career journey.

Responsibilities
? Assist individuals in understanding their coverages and selecting the right products and services to meet their personal health and financial needs.
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? Provide full lifecycle customer service and sales, including accepting inbound calls and making outbound follow-up calls.
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? Respond to customer inquiries with compassion and active listening, selecting the best solution in an efficient manner.
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? Identify additional needs customers may have and help them upgrade products or services.

Requirements
? Current Health insurance license in your state of residence.
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? High speed internet (> 25 mbps).
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? Minimum six (6) months sales experience.
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? Integrity to follow HIPAA guidelines on maintaining patient privacy.
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? Strong customer service orientation.
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? High school diploma or equivalent.
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? Computer experience.

Nice-to-haves
? Experience in the healthcare industry.
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? Familiarity with various health insurance products and services.

Benefits
? Guaranteed hourly wage plus performance bonus opportunities.
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? Base wage of $18 per hour, increasing to $21/hr during the defined season.
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? Monthly pay-for-performance bonus, potentially increasing earnings up to $28/hour during the season.
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? Tuition reimbursement.
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? Health and wellness incentives.
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? Paid time off (PTO).

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