Director, Bank Agile Product Management (Digital Banking)

About the position

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. The Director of Agile Product Management will lead the digital experiences across Storefront and Sales Applications, working closely with various departments including Product, Marketing, Design, Legal, Risk, and Compliance to bring digital experiences to market and achieve production targets. This role involves building and leading a new team that will develop repeatable patterns and integrate with other parts of the enterprise to empower the Digital Acquisition Product Vertical teams. The Director will champion and build audience management and personalization to be deployed across various storefront experiences, potentially collaborating with the Enterprise to utilize existing services or advocate for new developments. The Director will be responsible for delivering solutions for Bank products using Agile methodologies, ensuring alignment with the Bank's objectives and overall business strategy. This includes making funding allocation decisions to drive end-user value and ensuring compliance with all regulatory policies and processes. The position requires a strong focus on team dynamics, collaboration, and achieving goals and OKRs. The Director will also manage project assignments, oversee deliverables, and make data-driven decisions related to funding and resource allocation. Additionally, the role involves coaching and guiding leaders and teams in Agile principles and maintaining stakeholder communication regarding project status. This position offers a flexible work environment, requiring the individual to be in the office four days per week, with potential locations including San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Responsibilities
? Leads agile teams in developing solutions for implementing the Bank's business objectives aligned to the department and company strategy.
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? Crafts and implements policies and processes for delivering agile methodologies that meet business results and align with strategic business objectives.
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? Accountable for Team-of-Teams level Objectives and Key Results (OKRs) and empowers teams within the Bank to deliver business outcomes against their OKRs.
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? Manages project assignments and prioritization of work for Agile teams.
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? Oversees deliverables to ensure timely progress and alignment with objectives, making data-driven decisions related to funding and resource allocation.
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? Leads positive team dynamics, encourages collaboration, and drives achievement of goals and OKRs.
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? Ensures assigned Bank projects are completed within financial regulatory and compliance policies and mitigates identified risk issues.
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? Applies expert knowledge to remove escalated impediments to the team's success and assists in conflict resolution, issue, and dependency management.
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? Coordinates, coaches, supports, and guides leaders and teams in Agile principles, values, and practices.
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? Maintains stakeholders informed of project status, including Senior Leaders, and builds consensus across the organization.
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? Assesses and partners with external resources to meet agreed-upon expectations.
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? Shares information about the portfolio's output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization.
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? Builds and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management, and managerial activities.
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? Has full management responsibility for some members of the Agile team, including responsibilities for hiring, firing, development, and providing input on compensation decisions.

Requirements
? Bachelor's degree; OR 4+ years of related experience may be substituted in lieu of degree.
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? 8+ years' experience in product development, process improvement, project delivery, or business/requirements analysis, including 2+ years within a financial services organization.
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? 3+ years of direct team leadership experience or leading large matrixed, cross-functional teams.
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? Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
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? Agile Scrum best practices and experience as a product owner for a scrum team.
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? Knowledge and experience of multiple technical software delivery methodologies such as Agile and SAFe.
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? Experience analyzing business requirements, process flows, and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
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? Comprehensive experience in applicable banking regulatory and compliance policies.

Nice-to-haves
? Experience with Digital Sales & Product as a Leader/Coach
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? Adobe Experience - Analytics, AEM, Target, Audience Manager
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? Digital Strategy - developing a vision and roadmap aligned with the LOB to drive joint success
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? Agile - Scaled/SAFe
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? Experience with multiple Digital Banking platforms, such as Credit Card, Debit Card, Lending, Deposits, Payments
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? Tying user experiences to business strategy - assessing viability based on effort and return
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? US military experience through military service or a military spouse/domestic partner

Benefits
? Comprehensive medical, dental, and vision plans
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? 401(k)
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? Pension
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? Life insurance
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? Parental benefits
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? Adoption assistance
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? Paid time off program with paid holidays plus 16 paid volunteer hours
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? Various wellness programs
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? Career path planning and continuing education assistance

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