Refund Analyst Specialist, Cash Posting and Customer Service
Posted 2025-03-15Job Description
Refund Analyst Specialist, Cash Posting and Customer Service
What You'll Do:
Performs specialized duties for the team and assists the Assistant Manager and Manager with daily activities. Maintains a thorough knowledge of tasks performed in the department in order to fulfill the task of the other team members in their absence.
Position Highlights:
? Shift Schedule: Full Time (40 hours), Monday-Friday
? Department: Cash Posting & Customer Service
? Location: Kimel Park
What We Offer:
? Generous PTO: Accrue up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
? Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor?s degree and up to $5,000 per year towards a graduate degree.
? Wellness Incentives: Take advantage of up to $1,350 per year in wellness incentives through our LiveWELL program, prioritizing your well-being.
? Parental Benefits: We understand the importance of family, providing six weeks of paid birthing-mother maternity leave and four weeks of paid parental leave.
? Retirement: Secure your financial future with up to 7% employer-paid retirement contributions.
What You'll Do:
Performs specialized duties for the team and assists the Assistant Manager and Manager with daily activities. Maintains a thorough knowledge of tasks performed in the department in order to fulfill the task of the other team members in their absence.
? Provides direction to the other members of the team, serves as a resource for questions, and researches reconciliation discrepancies and the more difficult accounts/questions.
? Responsible for activities within Refund and Credit Balance in the absence of management.
? Assists with training in the creation of training materials.
? Analyzing accounts to determine if the balance is ready to bill the next payer, making sure deadlines are met.
? Prioritizes workload based on guidance from management.
? Maintains professional development by attending all required in-services/classes.
? Maintains a working knowledge of computer systems supported by the department.
? Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the function of the job.
? Meets productivity requirements to ensure excellent service is provided to customers.
? Maintains compliance with federal, state and local regulations, HIPAA and established corporate and departmental policies and procedures.
? Maintains satisfactory attendance record and punctuality record as set forth by Wake Forest Baptist Medical Center corporate and physician practice guidelines.
? Performs other relevant work functions, as requested.
What You'll Need:
? Associate's degree in Healthcare or Business or equivalent relevant revenue cycle experience required.
? Two years of revenue cycle experience required.
? Previous lead experience in the revenue cycle preferred.
The ideal candidate will also possess the following skills:
? Demonstrates the ability to work independently
? Consistently demonstrates a positive and professional attitude at work
? Maintains stable performance under pressure
? Handles stress in ways to maintain relationships with patients, customers and co-workers
? Ability to communicate effectively both orally and in writing
? Strong computer and math skills, knowledge of Excel is required
? Demonstrates leadership in establishing and achieving goals
? Knowledge of Medicare, Medicaid and all other third party insurance requirements
? Ability to exercise independent judgment in unusual or stressful situations
Work Environment:
? Clean, comfortable, office environment
? Work may be stressful at times
? Contact may involve dealing with angry or upset people
? Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergencies
About Us
Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist?s two main components are an integrated clinical system ? anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem ? that includes Brenner Children?s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.
About The Team
Mission, Vision and Culture Commitments
Mission
To improve health, elevate hope and advance healing ? for all.
Vision
To be the first and best choice for care.
Culture Commitments
We create a space where all Belong
We Work as One to make great things happen
We earn Trust in all we do
We Innovate to better the now and create the future
We drive for Excellence ? always
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