Senior IT Infrastructure Analyst - Epic Client System Administrator (ECSA)

Company :

enGen

Job Description :

JOB SUMMARY

This job takes a lead role and is responsible for the physical delivery and ongoing support of more complex products/services, applications, network systems and overall solutions. Takes a lead role in performing more complex tasks including, but not limited to, systems software upgrades, workstation setups and server configurations. Takes a lead role in maintaining software and hardware inventories. Takes a lead role in providing operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices. Takes a lead role in performing more complex recovery procedures, scheduling and backups, and monitors batch processes. May mentor less experienced team members.

ESSENTIAL RESPONSIBILITIES
? Takes a lead role in performing more complex operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.
? Takes a lead role in performing more complex analyses and resolution of problems to restore normal IT Infrastructure operational levels.
? Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.
? Takes a lead role to assure compliance to required standards, procedures, guidelines and processes.
? Other duties as assigned or requested.

EDUCATION

Required
? High School Diploma or equivalent required

EXPERIENCE

Required
? 3-5 years of experience in Information Technology

Preferred
? Install, configure, maintain and deploy the Epic client and other delivery infrastructure components on Microsoft Windows servers
? Maintain and support Epic ancillary services like Hyperspace and Interconnect and the related services
? Help manage the Change Control processes for all Epic environment build migration
? Monitor Epic system performance as part of daily operational requirements
? Review Sherlock and Galaxy notes and apply routine upgrades to all Epic environment client applications and back end services
? Assist in integrating other applications with Epic using web services
? Implement Epic system high availability strategies and mechanisms
? Develop disaster recovery procedures
? Maintain Epic production (PRD) and non-production (non-PRD) Hyperspace environments
? Troubleshoot and diagnoses Epic ancillary application issues and implement solutions
? Ensure Epic application and infrastructure changes are communicated to the necessary teams across the enterprise
? Define, create user accounts, profiles, roles and maintain required audit information
? Works closely with database, environment/infrastructure and internal/external enterprise security teams
? Provide on call support for production performance/availability or other critical issues

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company?s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee?s responsibility to comply with the company?s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$67,500.00

Pay Range Maximum:

$124,800.00

Base pay is determined by a variety of factors including a candidate?s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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Req ID: J233812

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