IT Analyst I - Healthcare Technology Management (HTM) - Full Time
Posted 2025-03-14Overview
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Responsibilities & Requirements
Job Responsibities:
Utilizing agile and other applicable frameworks as a guide, IT Analyst I team members work as part of a collaborative team to solve customer issues and support mission-critical healthcare applications and systems.
The IT Analyst I utilizes analytical thinking to understand and document new requirements and workflows with the goal of maximizing the value created for their customers.
The IT Analyst I participates in all phases of the software development lifecycle including design, development, and test and performs other duties as assigned.
1.Primary Application Management
? * Serve as the primary administrator for the Nuvolo Health Technology Management (HTM) application on the ServiceNow platform.
? Manage data integrity, execute application upgrades, provide user support, and drive the adoption of new features.
? Develop and maintain reporting mechanisms to support operational and strategic decision-making.
2.Recall Management
? Oversee the processing and distribution of recall information across the biomedical team.
? Ensure timely and accurate communication of medical device recalls to relevant stakeholders, including Life Safety Committees.
3. Billing and Reporting Facilitation
? * Generate and distribute monthly material and parts billing reports.
? Collaborate with finance and supply chain teams to ensure accurate and comprehensive cost tracking.
? 4. Operational and Process Improvements
? Collaborate with ServiceNow administrators and Nuvolo Customer Success teams for platform upgrades and enhancements.
? Identify and implement process improvements, such as automated alerts, scheduled preventive maintenance, and asset management.
? Identify and facilitate future enhancement opportunities, including PartsSource integration and Nuvolo module implementations (examples: Warehouse, Capital Planning, and Mobile Application).
5. Support and Training
? Provide prompt application support, troubleshoot issues, and implement creative solutions to application problems.
? Educate end-users and team members on platform updates, system changes, and best practices.6.Compliance and Documentation
? Maintain compliance with regulatory requirements through accurate record management and reporting.
? Prepare documentation for ACHC surveys, ODH requests, and other regulatory audits.
Job Requirements: ? Associate degree or an equivalent combination of education, certification, and experience is required. ? 1 to 2 years of experience in the following areas: ? ServiceNow Platform: Familiarity with core tools such as lists, reports, and workflows. ? Process Management: Experience with preventive maintenance, asset lifecycle management, and regulatory compliance reporting. ? Data and Reporting: Proficiency in creating, analyzing, and managing reports (e.g., preventive maintenance completion, recalls, costs, warranties). ? Collaboration: Effective communication with IT, finance, supply chain, and external partners. ? Project and Process Improvement: Demonstrated ability to implement upgrades, integrations, and identify process efficiencies. ? Attention to Detail: High accuracy in record management and adherence to procedures.
Hours/Shifts:
? Full Time Days; Hybrid/Remote role in Ohio after training.
Preferred Qualifications
? Experience with agile methodologies and frameworks.
? Prior experience in a healthcare IT or biomedical engineering environment.
? Knowledge of compliance requirements for medical devices and healthcare IT systems.
? Proven ability to manage multiple projects and prioritize tasks effectively.
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